Communications Solution and Telephony Services

Kent County Council trading as Procurement Services

Published: Jul 22, 2026

Updated: Aug 4, 2026

Source: uk_fts

About This Opportunity

This is a services contract in the information and communication technology, Migration and Youth sectors. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums, with an estimated budget of GBP 100.0 million. Proposals must be submitted before August 17, 2026.

Published through UK FTS - Find a Tender Service, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

This Framework will provide a compliant and efficient route for UK public sector organisations to procure communications and telephony-related goods, services, and solutions.
The Framework enables the public sector to modernise communication systems, supporting the transition from legacy telephony infrastructures (such as PSTN and ISDN) to secure, digital, and cloud-based technologies. It is designed to deliver interoperability, resilience, and value for money across public sector estates.
The Framework is structured into five Lots designed to reflect real operational needs and encourage participation from organisations of all sizes including SMEs, VCSEs, and consortia. Bidders will be expected to be able to provide all services listed within each Lot, this could either be directly or via sub contractors/partners. Bidders can bid for any amount of Lots and do not have to provide all five Lots.

For more information about this opportunity, please visit the eSourcing portal at:
https: //csg.delta-esourcing.com/tenders/UK-UK-West-Malling:-Communications-network./D9F36UG24Q
To respond to this opportunity, please click here:
https: //csg.delta-esourcing.com/respond/D9F36UG24Q

Covers cloud and hybrid telephony platforms, VoIP, SIP trunking, PBX replacement, softphones, and integrated UC services (voice, video, messaging). Includes migration, configuration, licensing, optional managed service and AI-enabled communications capabilities such as intelligent call routing, virtual assistants, speech analytics, transcription, meeting insights, and workflow automation.

Provides omnichannel contact centre platforms including voice, chat, email, social, IVR, routing, analytics, workforce management, and quality monitoring. Supports cloud CCaaS, hybrid, on premise upgrades and AI and automation technologies such as chatbots, virtual agents, conversational AI, speech and sentiment analytics, predictive routing, agent assist, knowledge management, and automated customer journeys.

Includes mobile voice/data contracts, SIMs, device management, fixed line voice services, PSTN/ISDN replacement, tariffs, roaming controls, and managed mobility services.

Covers broadband, leased lines, WAN/LAN, SD WAN, Wi Fi, and associated network hardware (routers, switches, firewalls). Includes installation, monitoring, and managed network services.

Encompasses installation, configuration, monitoring, break/fix, managed services, telecoms audits, strategy development, optimisation reviews, and compliance assessments.

Data provenance

This notice is sourced from UK FTS - Find a Tender Service and was originally published on July 22, 2026. Last refreshed 2 days ago. Reference: 069046-2026. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Kent County Council trading as Procurement Services

Kent County Council trading as Procurement Services has issued 14 procurement notices on BidsFactory, including 5 currently open and 2 awarded contracts. Activity concentrates in Construction & Civil Works, Information & Communication Technology, and Audit, Accounting & Risk. All notices are published for United Kingdom. Notices are distributed via UK FTS - Find a Tender Service. Most recent publication: August 5, 2026.

Frequently asked questions about this tender

When does this tender close?

The submission deadline is August 17, 2026. You have 11 days left to prepare and submit your proposal to the contracting authority.

Who is the contracting authority?

This notice was issued by Kent County Council trading as Procurement Services in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

What is the estimated budget?

The estimated contract value is £100,000,000 - £100,000,000. Bidders should ensure their proposals are consistent with this range and account for any local taxes and contract execution costs.

Where will the contract be performed?

The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit UK FTS - Find a Tender Service to access the full notice, required documents, and submission instructions. Quote reference 069046-2026 when communicating with the contracting authority.