MULTICHANNEL CONTACT CENTER FOR MARKET LINES
About This Opportunity
This is a services contract in the transport and logistics sector. Located in Italy, Europe, this opportunity is open to firms and consortiums. Proposals must be submitted before September 8, 2026.
Published through fs_italia, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the transport and logistics sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.
Description
Auto-translated from ItalianContracting Authority: Gruppo Busitalia
Procedure: Company procedure
Contract Type (Italian classification): Services
Opportunity ID: 4859
Tender Code: opp_4859
RFQ ID: rfq_66676
Deadline: 08 September 2026 12:00
Tender Folder: cartella_48351 - MULTICHANNEL CONTACT CENTER FOR MARKET LINES (Gruppo Ferrovie dello Stato) Please wait until the page loading is complete... Page loading in background Numeric field Enter an integer Enter a percentage Numeric percentage, max 1 decimal place Percentage, max 2 decimal places Enter a numeric value, between 0 and 100 with max 1 decimal place Enter a numeric value, max 3 decimal places dd/MM/yyyy HH:mm Go to : Navigation Menu Go to : Main Content Go to : Available Areas Go to : Available Actions 22:05 Central European Time DST Language selection Italian English Italian Accessibility JAGGAER Service Privacy Policy Tender Folder: cartella_48351 - MULTICHANNEL CONTACT CENTER FOR MARKET LINES Available Actions Log in or Register to participate Available Areas Tender Details Published Notice Main Content Details Folder Code cartella_48351 Tender Folder Description MULTICHANNEL CONTACT CENTER FOR MARKET LINES Notice Details Notice Description The contract is for the management of the multichannel Contact Center service, including, but not limited to: - inbound and outbound telephone assistance - management of requests via email and digital channels (e.g., WhatsApp) - management of complaints and refund requests - informational support to customers (hours, services, fares, changes) - performance reporting and monitoring activities Notes Default additional notes Tender Type Services Procedure Type Company Procedure Notice Publication Date 01/07/2026 11:18 Deadline for Submission of Applications/Offers 08/09/2026 12:00 List of Additional Information Notice Additional Information Label Description Filled by Buyer Editable by: Procedure Type * Select procedure type GPA – extraneous contracts Buyer Number of Lots * Indicate the number of lots 1 Buyer Published Lots Published Lots Row Number Column Icon Code Title Deadline for Expression of Interest/Submission of Offers Column Action 1 FDO rfq_36120 MULTICHANNEL CONTACT CENTER FOR MARKET LINES 08/09/2026 12:00 Company Information Purchasing Structures Gruppo Busitalia Contact Person Michela Foresti Contact Person Email m.foresti@fsbusitaliaveneto.it Attachments Options Attachments Row Number Name Description Comments Last Modified Date 1 SYNOPTIC NOTICE CONTACT CENTER SERVICES ... (206 KB) 01/07/2026 11:17 Attachments: 1 ...Operation in progress... Return to List Close Cancel Confirm Close Download ...Operation in progress... Language successfully changed. Changes will be effective on the next page. Close
Data provenance
This notice is sourced from fs_italia and was originally published on July 1, 2026. Last refreshed today. Original language: Italian. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Gruppo Busitalia
Gruppo Busitalia has issued 3 procurement notices on BidsFactory, including 3 currently open and 0 awarded contracts. Activity concentrates in Transport & Logistics. All notices are published for Italy. Notices are distributed via fs_italia. Most recent publication: July 8, 2026.
Frequently asked questions about this tender
What type of contract is this?
This is a Services contract in the Transport & Logistics sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
Where will the contract be performed?
The contract is for delivery in Italy. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit fs_italia to access the full notice, required documents, and submission instructions provided by the contracting authority.
When does this tender close?
The submission deadline is September 8, 2026. You have 54 days left to prepare and submit your proposal to the contracting authority.
Who is the contracting authority?
This notice was issued by Gruppo Busitalia in Italy. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
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