Contact Centre Services
About This Opportunity
Services contract awarded by KENT County Council (United Kingdom): Contact Centre. ICT & digital. Awarded to Capita Business Services Ltd (GBP 9.1M, Nov 2025).
This is a services contract in the information and communication technology sector, with a focus on Telecommunications and IT support. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums, with an estimated budget of GBP 9.1 million.
Published through UK Contracts Finder, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available.
Capita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent. These services will include:
• 24 hours, 7 days a week service provision (essential provision only Out of Hours)
• key telephony services for KCC's customer contacts
• Emergency calls
• Harnessing technology to enable customers to self-serve or reach their outcome in the quickest possible way. CPV: Call centre (79512000). Procedure: Competitive procedure with negotiation (above threshold)
Data provenance
This notice is sourced from UK Contracts Finder and was originally published on December 19, 2025. Last refreshed 51 days ago. Reference: SC230157. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About KENT COUNTY COUNCIL
KENT COUNTY COUNCIL has issued 186 procurement notices on BidsFactory, including 27 currently open and 128 awarded contracts. Activity concentrates in Governance & Public Administration, Health & Medical, and Education & Training. All notices are published for United Kingdom. Notices are distributed via UK FTS - Find a Tender Service and UK Contracts Finder. Most recent publication: June 17, 2026.
Frequently asked questions about this tender
Is this tender still open?
No — the contract has already been awarded to Capita Business Services Ltd. The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by KENT COUNTY COUNCIL in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
How much was the contract awarded for?
Capita Business Services Ltd was awarded the contract for £9,142,634. The figure reflects the value disclosed by the contracting authority in the award notice.
Where will the contract be performed?
The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit UK Contracts Finder to access the full notice, required documents, and submission instructions. Quote reference SC230157 when communicating with the contracting authority.
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