Contact Centre Solution
About This Opportunity
United Kingdom contract award (ICT & digital): Contact Centre Solution. By Kirklees Council. Awarded to NETCALL UK LIMITED (GBP 738K, Nov 2025).
This is a services contract in the information and communication technology sector, with a focus on Software and Telecommunications. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums, with an estimated budget of GBP 738,360.
Published through UK Contracts Finder, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
To provide the council's contact centre telephony system
CCS Back office Solutions Framework (RM6285) Lot 2 to Netcall Technology Limited.. CPV: Contact management software package (48333000). Procedure: Call-off from a framework agreement. Suitable for SMEs. Suitable for VCSEs
Data provenance
This notice is sourced from UK Contracts Finder and was originally published on January 13, 2026. Last refreshed 48 days ago. Reference: KMCIT-289. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Kirklees Council
Kirklees Council has issued 148 procurement notices on BidsFactory, including 0 currently open and 148 awarded contracts. Activity concentrates in Construction & Civil Works, Transport & Logistics, and Information & Communication Technology. All notices are published for United Kingdom. Notices are distributed via UK Contracts Finder. Most recent publication: June 15, 2026.
Frequently asked questions about this tender
How much was the contract awarded for?
NETCALL UK LIMITED was awarded the contract for £738,360. The figure reflects the value disclosed by the contracting authority in the award notice.
Where will the contract be performed?
The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit UK Contracts Finder to access the full notice, required documents, and submission instructions. Quote reference KMCIT-289 when communicating with the contracting authority.
Is this tender still open?
No — the contract has already been awarded to NETCALL UK LIMITED. The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by Kirklees Council in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
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