Tenders/Contracting of an information technology solution in a Software as a Service (SaaS) model for customer service and helpdesk management, specifically the supply of 10 (ten) user licenses for the Freshdesk platform - Growth Plan (annual billing/subscription), with technical support, email ticket management, and service automations, aiming to ensure the operational continuity of guidance and service activities for registered psychologists.

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Contracting of an information technology solution in a Software as a Service (SaaS) model for customer service and helpdesk management, specifically the supply of 10 (ten) user licenses for the Freshdesk platform - Growth Plan (annual billing/subscription), with technical support, email ticket management, and service automations, aiming to ensure the operational continuity of guidance and service activities for registered psychologists.

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Original title: Contratação de solução de tecnologia da informação em modelo Software as a Service (SaaS) para gestão de atendimento e helpdesk, especificamente o fornecimento de 10 (dez) licenças de uso da plataforma Freshdesk - Plano Growth (cobrança/assinatura anual), com suporte técnico, gerenciamento de tickets por e-mail e automações de atendimento, visando garantir a continuidade operacional das atividades de orientação e atendimento às psicólogas inscritas.

CONSELHO REGIONAL DE PSICOLOGIA QUINTA REGIAO

Published: Sep 11, 2026

Updated: Sep 12, 2026

Source: brazil_pncp

About This Opportunity

This is a works contract in the information and communication technology sector, with a focus on Software, Cloud Services and IT support. Located in Brazil, Latin America, this opportunity is open to firms and consortiums, with an estimated budget of BRL 15,395. Proposals must be submitted before September 16, 2026.

Published through Brazil PNCP, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for civil works in the information and communication technology sector. Works contracts of this nature generally require demonstrated experience in similar infrastructure projects, adequate equipment and technical personnel, and financial capacity including bank guarantees. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

Original language: Portuguese

Contratação de solução de tecnologia da informação em modelo Software as a Service (SaaS) para gestão de atendimento e helpdesk, especificamente o fornecimento de 10 (dez) licenças de uso da plataforma Freshdesk - Plano Growth (cobrança/assinatura anual), com suporte técnico, gerenciamento de tickets por e-mail e automações de atendimento, visando garantir a continuidade operacional das atividades de orientação e atendimento às psicólogas inscritas. A quantidade necessária para o pleno atendimento da demanda é de 10 (dez) licenças nominais de uso de software (Freshdesk) no plano Growtn (o plano inicial da empresa que atende aos requisitos mínimos para o funcionamento do atendimento via e-mial do CRP), pelo período de 12 (doze) meses. O dimensionamento fundamenta-se na capacidade estrita da equipe de atendimento de frente para tratativa das demandas por e-mail, mantendo a métrica operacional observada desde 2023. A solução deve atender aos seguintes requisitos operacionais e de desempenho do plano Freshdesk Growth: Licenciamento: Fornecimento de 10 (dez) licenças de agente/usuário nominal com acesso ao plano Growth em regime de cobrança/assinatura anual. Funcionalidades de Atendimento: Sistema de emissão de bilhetes/tickets, caixa de entrada compartilhada, portal do cliente, base de conhecimento, análises e relatórios prontos para uso, tópicos, tarefas, funções e permissões. Preservação de Dados: A contratada/revendedora do software deve garantir a ativação ou conversão da conta corporativa já existente do CRP para o plano comercial contratado, sem perda do histórico de tickets, cadastros e dados armazenados desde o ano de 2023. Sustentabilidade: Solução 100% digital (SaaS), operando em nuvem sem emissão de poluentes ou descarte de resíduos eletrônicos. Órgão contratante: CONSELHO REGIONAL DE PSICOLOGIA QUINTA REGIAO Localização: Rio de Janeiro, Rio de Janeiro Unidade: CONSELHO REGIONAL DE PSICOLOGIA 5ª - RJ Modalidade: Dispensa Modo de disputa: Dispensa Com Disputa Processo: 570500153.003358/2026-00 Número da compra: 31 Amparo legal: Lei 14.133/2021, Art. 75, II — Dispensa de Licitação: para contratação que envolva valores inferiores a R$ 50.000,00 (cinquenta mil reais), no caso de outros serviços e compras Valor total estimado: R$ 15,395.20 Data de abertura de propostas: 11/09/2026 12:00 Data de encerramento de propostas: 16/09/2026 08:00

Data provenance

This notice is sourced from Brazil PNCP and was originally published on September 11, 2026. Last refreshed today. Original language: Portuguese. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About CONSELHO REGIONAL DE PSICOLOGIA QUINTA REGIAO

CONSELHO REGIONAL DE PSICOLOGIA QUINTA REGIAO has issued 24 procurement notices on BidsFactory, including 1 currently open and 6 awarded contracts. Activity concentrates in General Supplies & Services, Education & Training, and Transport & Logistics. All notices are published for Brazil. Notices are distributed via Brazil PNCP and PNCP Rio de Janeiro. Most recent publication: September 11, 2026.

Frequently asked questions about this tender

Where will the contract be performed?

The contract is for delivery in Brazil. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit Brazil PNCP to access the full notice, required documents, and submission instructions provided by the contracting authority.

When does this tender close?

The submission deadline is September 16, 2026. You have 4 days left to prepare and submit your proposal to the contracting authority.

Who is the contracting authority?

This notice was issued by CONSELHO REGIONAL DE PSICOLOGIA QUINTA REGIAO in Brazil. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Works contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

What is the estimated budget?

The estimated contract value is R$15,395 - R$15,395. Bidders should ensure their proposals are consistent with this range and account for any local taxes and contract execution costs.