Contracting of Service for the Implementation of Automation in Help Desk Requirements Registration

This tender, issued by the Ministry of Economy and Finance (MEF) in Lima, Peru, seeks to contract a service for the implementation of automation in the registration of requirements within its Help Desk system. The objective is to enhance the efficiency and accuracy of how user requests and technical issues are logged and managed.

The scope of work is expected to involve the analysis of current Help Desk processes, the design and development of an automated system for requirement registration, and the subsequent implementation and integration with existing IT infrastructure. Key requirements likely include ensuring seamless data flow, improving response times, and providing a user-friendly interface for both Help Desk staff and end-users. The selected service provider will be responsible for delivering a robust and scalable solution that streamlines Help Desk operations.

This procurement process is being conducted under the "Adjudicación de Menor Cuantía" (Lowest Bid Award) method, indicating that the estimated contract value falls within a specific range defined by Peruvian public procurement regulations. The tender reference number is AMC-CLASICO-185-2015-EF/43-1. The Ministry of Economy and Finance is looking for a qualified and experienced provider to undertake this critical IT modernization project, aiming to optimize internal support services and improve overall operational performance within the Ministry.

This is a services contract in the governance and public administration sector. Located in Peru, Latin America, this opportunity is open to firms and consortiums, with an estimated budget of PEN 39,950.

Published through Peru SEACE, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the governance and public administration sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.