Creation, installation and operation of a Call Center for service in Portuguese Sign Language
About This Opportunity
TranslatedThis tender seeks proposals for the comprehensive creation, installation, and operational management of a Call Center dedicated to providing services in Portuguese Sign Language (LGP). The project aims to establish a vital communication channel for the deaf and hard-of-hearing community, ensuring they have access to information and support through LGP.
The scope of work includes the entire lifecycle of the Call Center, from initial design and setup to ongoing operational activities. This encompasses the procurement and installation of necessary technological infrastructure, such as specialized communication equipment, software for call management, and secure data handling systems. Furthermore, the selected provider will be responsible for recruiting, training, and managing qualified personnel proficient in Portuguese Sign Language and customer service.
The Call Center will serve as a primary point of contact for various inquiries, providing information, technical support, and other essential services tailored to the needs of LGP users. Key requirements will likely include ensuring high availability, maintaining confidentiality, adhering to accessibility standards, and delivering a high quality of service. The successful bidder will need to demonstrate robust project management capabilities, a deep understanding of the deaf community's communication needs, and a proven track record in establishing and running similar service centers. This initiative represents a significant step towards enhancing inclusivity and accessibility for Portuguese Sign Language users within the country.
This is a services contract in the environment and climate, information and communication technology and media and communication sectors. Located in Portugal, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 648,297.
Published through base_gov_pt, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the environment and climate sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
Auto-translated from PortugueseThis tender, issued by a contracting authority in Portugal, seeks comprehensive proposals for the establishment, installation, and operational management of a Call Center specifically designed to provide services in Portuguese Sign Language (Língua Gestual Portuguesa). The procurement aims to enhance accessibility and communication for the deaf and hard-of-hearing community within Portugal, ensuring they have equal access to public services and information through a dedicated and specialized communication channel.
The scope of work will encompass all phases of the project, from the initial conceptualization and design of the call center infrastructure to its physical installation and subsequent full operational functioning. Bidders are expected to detail their approach to creating a robust and user-friendly call center environment that is fully equipped to handle inquiries and provide support in Portuguese Sign Language. This will likely involve the provision of appropriate technology, including video conferencing capabilities, qualified sign language interpreters, and trained support staff. Furthermore, proposals should address the ongoing operational management, including service level agreements, quality assurance protocols, and continuous improvement strategies to ensure the long-term effectiveness and efficiency of the call center. The contracting authority is looking for a partner with proven experience in establishing and managing similar communication services, demonstrating a strong understanding of accessibility requirements and the needs of the target user group.
Data provenance
This notice is sourced from base_gov_pt and was originally published on March 4, 2026. Last refreshed 26 days ago. Original language: Portuguese. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Instituto Nacional para a Reabilitação, IP
Instituto Nacional para a Reabilitação, IP has issued 2 procurement notices on BidsFactory, including 0 currently open and 2 awarded contracts. Activity concentrates in Environment & Climate, Industry & Manufacturing, and Monitoring, Evaluation & Learning. All notices are published for Portugal. Notices are distributed via base_gov_pt. Most recent publication: March 13, 2026.
Frequently asked questions about this tender
What is the estimated budget?
The estimated contract value is Up to €648,297. Bidders should ensure their proposals are consistent with this range and account for any local taxes and contract execution costs.
Where will the contract be performed?
The contract is for delivery in Portugal. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit base_gov_pt to access the full notice, required documents, and submission instructions provided by the contracting authority.
Is this tender still open?
No — the contract has already been awarded to ARTE - Agência para a Reforma Tecnológica do Estado. The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by Instituto Nacional para a Reabilitação, IP in Portugal. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Environment & Climate sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
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