CRM subscriptions over 15 months

Digital Skilling for Employment in Lebanon

Published: Aug 11, 2026

Updated: Aug 15, 2026

Source: world_bank

About This Opportunity

Invitation for Bids | Project: Digital Skilling for Employment in Lebanon | Method: Request for Quotations | Ref: LB-FORWARDMENA-541227-CS-QCBS

This is a services contract in the infrastructure, transport and logistics and information and communication technology sectors, with a focus on Software, Data Analytics and Enterprise Systems. Located in Lebanon, Middle East & North Africa, this opportunity is open to firms and consortiums. Proposals must be submitted before August 25, 2026.

Published through WB - World Bank, a multilateral development bank that follows standardized international procurement guidelines. Projects funded by multilateral institutions are generally open to international bidders from eligible member countries for services in the infrastructure sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

**Project:** Digital Skilling for Employment in Lebanon

INVITATION TO QUOTE

CRM Software Subscriptions for the nammiskills Platform V2

Project: Digital Skilling for Employment in Lebanon (DSE) Project
Contract Reference: TF-D1121
Procurement Method: Request for Quotations (RFQ) – Services

Forward Digital MENA is implementing the Digital Skilling for Employment in Lebanon (DSE) Project, financed through the Dutch PROSPECTS Fund, administered by the International Bank for Reconstruction and Development (IBRD) (the “World Bank”), and implemented through a Recipient-Executed Trust Fund (RETF) by Forward Digital MENA.

Forward Digital MENA invites quotations from eligible suppliers for the provision of CRM software subscriptions for the nammiskills Platform V2.

The proposed CRM solution should support, among other requirements:

Centralized user data management;
User journey and event tracking;
User segmentation;
Automated workflows and engagement;
Campaign management;
Analytics and reporting;
Business Intelligence and data-access capabilities;
API and integration capabilities with nammiskills and other relevant third-party systems; and
Administrative and user-management capabilities.

The detailed business, functional, and technical requirements are provided in the complete Request for Quotation documents.

Availability of RFQ Documents

Interested eligible suppliers may obtain the complete RFQ documents in English by submitting a written request to:

Forward Digital MENA
Email: michelle@forwardmena.org
Subject: Request for RFQ Documents – CRM Software Subscriptions for nammiskills Platform V2

Submission of Quotations

Quotations shall be submitted electronically in accordance with the instructions contained in the RFQ documents.

Submission Email: michelle@forwardmena.org
Subject: RFQ – CRM Software Subscriptions for nammiskills Platform V2

Submission Deadline: 25 August 2026 at 17:00 PM (Beirut time)

Quotations received after the submission deadline may be rejected.

Quotations shall be submitted in English and prices shall be quoted in United States Dollars (USD).

The selection will be conducted using the Quality- and Cost-Based Selection (QCBS) method. Technical and financial proposals will be evaluated in accordance with the criteria and methodology specified in the procurement documents, and the contract will be awarded following the combined technical and financial evaluation and successful contract negotiations.

Forward Digital MENA reserves the right to request clarifications in accordance with the RFQ documents and applicable procurement procedures.

Data provenance

This notice is sourced from WB - World Bank and was originally published on August 11, 2026. Last refreshed today. Reference: OP00461802. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Digital Skilling for Employment in Lebanon

Digital Skilling for Employment in Lebanon has issued 5 procurement notices on BidsFactory, including 1 currently open and 1 awarded contracts. Activity concentrates in Transport & Logistics, Education & Training, and Information & Communication Technology. All notices are published for Lebanon. Notices are distributed via WB - World Bank. Most recent publication: August 11, 2026.

Frequently asked questions about this tender

Where will the contract be performed?

The contract is for delivery in Lebanon. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit WB - World Bank to access the full notice, required documents, and submission instructions. Quote reference OP00461802 when communicating with the contracting authority.

When does this tender close?

The submission deadline is August 25, 2026. You have 10 days left to prepare and submit your proposal to the contracting authority.

Who is the contracting authority?

This notice was issued by Digital Skilling for Employment in Lebanon in Lebanon. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Infrastructure sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.