Customer Relationship Management (CRM) System

DSU

Published: Jul 6, 2026

Updated: Jul 9, 2026

Source: us_socrata

About This Opportunity

This is a services contract in the governance and public administration sector. Located in United States, North America, this opportunity is open to firms and consortiums. Proposals must be submitted before September 9, 2026.

Published through US State/City Portals, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the governance and public administration sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

This tender, originating from the United States and specifically Delaware, seeks a comprehensive Customer Relationship Management (CRM) system. The contracting authority is the Department of State for Universities (DSU). The procurement falls under Category 4323. Such a system is critical for managing interactions with current and potential customers, streamlining processes, and improving customer retention. Typical requirements for a CRM system include contact management, lead tracking, sales pipeline visualization, marketing automation capabilities, customer service and support tools, reporting and analytics dashboards, and integration with other business systems like email and calendars. The selected vendor will be responsible for the implementation, configuration, training, and ongoing support of the CRM solution to meet the specific needs of the DSU. The objective is to enhance operational efficiency and customer engagement across the department's various functions.

Data provenance

This notice is sourced from US State/City Portals and was originally published on July 6, 2026. Last refreshed today. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About DSU

DSU has issued 14 procurement notices on BidsFactory, including 4 currently open and 0 awarded contracts. Activity concentrates in Governance & Public Administration, General Supplies & Services, and Urban Development & Housing. All notices are published for United States. Notices are distributed via US State/City Portals. Most recent publication: July 6, 2026.

Frequently asked questions about this tender

Where will the contract be performed?

The contract is for delivery in United States. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit US State/City Portals to access the full notice, required documents, and submission instructions provided by the contracting authority.

When does this tender close?

The submission deadline is September 9, 2026. You have 62 days left to prepare and submit your proposal to the contracting authority.

Who is the contracting authority?

This notice was issued by DSU in United States. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Governance & Public Administration sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.