Customer Research Surveys
About This Opportunity
Customer Research Surveys — consulting services contract awarded in United Kingdom by Karbon Homes. Awarded to MEL RESEARCH LIMITED (GBP 330K, Mar 2026).
This is a consulting contract in the architecture and engineering, information and communication technology and transport and logistics sectors. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums.
Published through UK FTS - Find a Tender Service, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for consulting in the architecture and engineering sector. Consulting assignments are typically evaluated with a strong emphasis on the technical proposal, including the methodology and qualifications of key experts. Shortlisted firms may be invited to submit financial proposals in a second stage. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
The Karbon Group seek an experienced research agency to deliver the customer survey element of Karbon's Customer Experience Framework (CEF). Karbon Group consists of Karbon Association including Byker Community Trust (BCT) and subsidiaries 54North Homes (54NH) and Leazes Homes. Karbon Group also provides services to other landlords (i.e. almshouses) as well as to Keelman Homes via our cost sharing vehicle, both of which is part of this tender.
Several customer survey types and methodologies make up our Customer Experience Framework:
• Perception surveys (Tenant Satisfaction Measures and Pulse)
• Transactional surveys (service specific following a transaction)
• Occasional ad hoc research surveys
We seek an experienced research agency with extensive research expertise to carry out our customer surveys and provide the business with actionable data and insight to enable the Karbon Group to provide excellent services to our customers.
Data provenance
This notice is sourced from UK FTS - Find a Tender Service and was originally published on March 17, 2026. Last refreshed 3 days ago. Reference: 024153-2026. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Karbon Homes
Karbon Homes has issued 29 procurement notices on BidsFactory, including 9 currently open and 16 awarded contracts. Activity concentrates in Governance & Public Administration, Information & Communication Technology, and Architecture & Engineering Services. All notices are published for United Kingdom. Notices are distributed via UK FTS - Find a Tender Service. Most recent publication: June 25, 2026.
Frequently asked questions about this tender
Where will the contract be performed?
The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit UK FTS - Find a Tender Service to access the full notice, required documents, and submission instructions. Quote reference 024153-2026 when communicating with the contracting authority.
Is this tender still open?
No — the contract has already been awarded to MEL RESEARCH LIMITED. The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by Karbon Homes in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Consulting contract in the Architecture & Engineering Services sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
How much was the contract awarded for?
MEL RESEARCH LIMITED was awarded the contract for £330,000. The figure reflects the value disclosed by the contracting authority in the award notice.
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