Data and CRM Specialist
About This Opportunity
Request for Expression of Interest | Project: Digital Skilling for Employment in Lebanon | Method: Individual Consultant Selection | Ref: LB-FORWARDMENA-541213-CS-INDV
This is a consulting contract in the education and training, energy and power and transport and logistics sectors. Located in Lebanon, Middle East & North Africa, this opportunity is open to individual consultants. Proposals must be submitted before June 14, 2026.
Published through WB - World Bank, a multilateral development bank that follows standardized international procurement guidelines. Projects funded by multilateral institutions are generally open to international bidders from eligible member countries for consulting in the education and training sector. Consulting assignments are typically evaluated with a strong emphasis on the technical proposal, including the methodology and qualifications of key experts. Shortlisted firms may be invited to submit financial proposals in a second stage. Interested parties should review the full documentation on the original source before submitting their proposal.
Description
The Forward Digital Mena Organization has recieved financing from the World Bank toward the cost of the Digital Skilling for Employment (DSE) project, and intends to apply part of the proceeds for consulting services.
The consulting services (“the Services”) include the support of Forward MENA in leveraging data and CRM systems to improve user engagement, retention, and course completion rates across its digital learning platform and programs.
The consultancy focuses on analyzing user data, optimizing CRM workflows, and providing actionable insights and recommendations to enhance learner journeys and program performance, in alignment with Forward MENA’s strategic objectives and donor requirements. Over the period of up to 20 (twenty) months, ensuring full consistency with the TOR.
The detailed Terms of Reference (TOR) for the assignment can be obtained by sending a request by email to: Michelle@forwardmena.org
Forward Mena now invites eligible individuals (“Consultants”) to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services (attach curriculum vitae with description of experience in similar assignments, similar conditions, etc.). Firms’ staff may express interest through the employing firm for the assignment and, under such situation, only the experience and qualifications of individuals shall be considered in the selection process. The criteria for selecting the Consultant are:
Qualifications:
- Advanced degree in Data Analytics, Information Systems, Business Intelligence, Computer Science, or a related field, or equivalent professional experience.
- Minimum 3 years of experience in data analysis, CRM management, or performance optimization.
- Proven experience using data to drive engagement, retention, or behavioral outcomes.
- Experience working with digital platforms, EdTech, or learning management systems is a strong asset.
- Experience in NGO or donor-funded projects is an advantage.
- Fluency in English and Arabic; French is a plus.
Skills:
- Strong analytical skills with the ability to translate data into actionable insights.
- Hands-on experience with CRM systems, dashboards, and data analysis tools.
- Excellent problem-solving and critical-thinking abilities.
- Strong communication skills and ability to work with cross-functional teams.
- High attention to detail and commitment to data quality and results.
- High energy, strong work ethic, and commitment to Forward MENA’s mission and values.
The attention of interested Consultants is drawn to Section III, Paragraphs 3.14, 3.16, and 3.17 of the World Bank’s Procurement Regulations for IPF Borrowers, Sixth Edition, effective March 1, www.forwardmena.org 2025 (“Procurement Regulations”), setting forth the World Bank’s policy on conflict of interest and unfair competitive advantage.
Further information can be obtained at the address below during office hours from 09:00 to 17:00 hours.
Data provenance
This notice is sourced from WB - World Bank and was originally published on May 18, 2026. Last refreshed today. Reference: OP00445531. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Digital Skilling for Employment in Lebanon
Digital Skilling for Employment in Lebanon has issued 3 procurement notices on BidsFactory, including 3 currently open and 0 awarded contracts. Activity concentrates in Education & Training, Transport & Logistics, and Energy & Power. All notices are published for Lebanon. Notices are distributed via WB - World Bank. Most recent publication: May 18, 2026.
Frequently asked questions about this tender
How can I submit a bid?
Visit WB - World Bank to access the full notice, required documents, and submission instructions. Quote reference OP00445531 when communicating with the contracting authority.
When does this tender close?
The submission deadline is June 14, 2026. You have 8 days left to prepare and submit your proposal to the contracting authority.
Who is the contracting authority?
This notice was issued by Digital Skilling for Employment in Lebanon in Lebanon. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Consulting contract in the Education & Training sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
Where will the contract be performed?
The contract is for delivery in Lebanon. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
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