Digital Dictation, Speech Recognition & Outsourced Transcription Services 2
About This Opportunity
United Kingdom contract award (ICT & digital): Digital Dictation, Speech Recognition & Outsourced Transcription. By NHS Shared Business Services Limited.
This is a services contract in the information and communication technology sector. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums.
Published through UK FTS - Find a Tender Service, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
NHS Shared Business Services act in an Agency capacity for and on behalf of its customers (Approved Organisations) - existing and new.
These comprise of NHS and Social Care organisations (whether acting individually, or on behalf of, or together as members of any consortia) along with any other public or private sector bodies which NHS SBS authorises to use the resulting Framework/Dynamic Purchasing System (DPS).
NHS Shared Business Services Limited (NHS SBS) has put in place a Framework Agreement for the provision of Digital Dictation, Speech Recognition & Outsourced Transcription and related Goods and Services for Healthcare to be used by NHS SBS Approved Organisations.
Our Approved Organisation list can be found on:
https: //www.sbs.nhs.uk/services/framework-agreements-categories/
The framework includes
Lot 1a - Digital Dictation (Fixed)
Lot 1b - Digital Dictation (SaaS)
Lot 2a - Speech Recognition (Fixed)
Lot 2b - Speech Recognition (SaaS)
Lot 3 - Outsourced Transcription
Lot 4 - Combined Solutions
Lot 1a
Capital purchase of hardware/software goods and services for Digital Dictation. The new framework is to replace the previous framework (SBS/20/SM/WCC/9423) which expired June 15th 2025.
Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement.
There were additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders were asked to respond to these.
A Framework Agreement could be awarded to a maximum of 8 bidders for Lot 1a.
A Framework Agreement will be awarded to 8 bidders for Lot 1a.
Where a Bidder did not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently did not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority excluded the submission from being appointed to the framework.
For all Lots, the maximum number of Bidders could increase where 2 or more Bidders had tied scores in the last awardable position for the Lot.
Additionally, NHS SBS reserved the right to award to any Bidder whose final score was within 1% of the last awardable position of the Lot.
Lot 1b
Pay-as-you-go/price per line cost or software subscription cost for Digital Dictation Services. The new framework is to replace the previous framework (SBS/20/SM/WCC/9423) which expired June 15th 2025.
Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement.
There were additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders were also asked to respond to these.
A Framework Agreement could be awarded to a maximum of 8 bidders for Lot 1b.
A Framework Agreement will be awarded to 8 bidders for Lot 1b.
Where a Bidder did not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently did not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority excluded the submission from being appointed to the framework.
For all Lots, the maximum number of Bidders could increase where 2 or more Bidders had tied scores in last awardable position for the Lot.
Additionally, NHS SBS reserved the right to award to any Bidder whose final score was within 1% of the last awardable position of the Lot.
Lot 2a
Capital purchase of hardware/software for additional or standalone Speech and Voice recognition Services, including ambient and natural language processing technologies. The new framework is to replace the previous framework (SBS/20/SM/WCC/9423) which expired June 15th 2025.
Bidders will deliver all the mandatory requirements as detailed in the Specification section of the Framework Agreement.
There were additional Selection Qualification (SQ), Award Questionnaire (AQ) requirements, and Bidder Declarations applicable, and Bidders were also asked to respond to these.
A Framework Agreement could be awarded to a maximum of 8 bidders for Lot 2a.
A Framework Agreement will be awarded to 5 bidders for Lot 2a.
Where a Bidder did not score a minimum of 50% out of an available 70% for quality in the AQ and subsequently did not score a minimum of 65% in total (AQ quality, Social Value and Price combined) the Authority excluded the submission from being appointed to the framework.
For all Lots, the maximum number of Bidders could increase where 2 or more Bidders had tied scores in last awardable position for the Lot.
Additionally, NHS SBS reserved the right to award to any Bidder whose final score was within 1% of the last awardable position of the Lot.
Lot 2b
Pay-as-you-go/price per line cost or software subscription for additional or standalone Speech and Voice recognition services including ambient and natural language processing technologies.
The new framework is to replace the existing framework (SBS/20/SM/WCC/9423) which expired June 15th 2025.
B
Data provenance
This notice is sourced from UK FTS - Find a Tender Service and was originally published on January 12, 2026. Last refreshed 7 days ago. Reference: 002342-2026. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About NHS Shared Business Services Limited
NHS Shared Business Services Limited has issued 24 procurement notices on BidsFactory, including 4 currently open and 14 awarded contracts. Activity concentrates in Information & Communication Technology, Health & Medical, and Governance & Public Administration. All notices are published for United Kingdom. Notices are distributed via UK FTS - Find a Tender Service and UK Contracts Finder. Most recent publication: May 28, 2026.
Frequently asked questions about this tender
How much was the contract awarded for?
Aprobrium LTD T/A Lexacom was awarded the contract for £150,000,000. The figure reflects the value disclosed by the contracting authority in the award notice.
Where will the contract be performed?
The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit UK FTS - Find a Tender Service to access the full notice, required documents, and submission instructions. Quote reference 002342-2026 when communicating with the contracting authority.
Is this tender still open?
No — the contract has already been awarded to Aprobrium LTD T/A Lexacom. The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by NHS Shared Business Services Limited in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
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