Social Observation and Beneficiary Feedback Mechanism for Direct Social Assistance (ASD)

EXPRESSION OF INTEREST

Social observation and feedback mechanism for beneficiaries of Direct Social Assistance (ASD) on behalf of the National Social Assistance Agency

1. Mission Objective and Overview

The Kingdom of Morocco has received financing from the World Bank for the Support to the Strengthening of Social Safety Nets for Human Development in Morocco Project, the objective of which is to enhance the effectiveness of the social protection system.

As part of its Component 3, dedicated to supporting the evolution of Direct Social Assistance (ASD) through innovations and an evidence-based approach, the National Social Assistance Agency (ANSS) wishes to establish a sustainable mechanism for social observation and feedback from ASD beneficiaries.

The mission involves the design and implementation of the first annual cycle of this mechanism. It combines two rounds of quantitative surveys conducted using the CATI method with 2,500 ASD beneficiary households per round, totaling 5,000 interviews, and two focus groups per round.

The mechanism should enable ANSS to obtain comparable information over time on the living conditions of beneficiary households, their social needs, their experience with ASD, the difficulties encountered in accessing rights and social services, as well as their information needs and communication expectations. It should also allow for the analysis of the evolution of needs and perceptions between the two rounds and the formulation of operational recommendations for program design, service improvement, and the Agency's communication.

The services include, in particular, the development of the methodological framework and detailed operational plan, the design and programming of the CATI questionnaire, team training, conducting a pilot survey, setting up a real-time monitoring dashboard, conducting the two survey rounds, organizing and analyzing focus groups, data cleaning and analysis, analysis and validation of communication personas, as well as the presentation and transfer of tools necessary for replicating the mechanism. The duration of service execution is set at eight (8) cumulative months of effective execution time, divided into three phases.

ANSS invites eligible service companies to express their interest in providing the services described in the terms of reference available for download on the agency's website: https://anss.gov.ma/fr/appels-offres. Interested companies must provide information demonstrating that they possess the required qualifications and relevant experience.

At this stage, no detailed technical proposals, financial offers, or individual expert CVs are requested or evaluated. Selection is based on the qualifications and experience of the firm or consortium.

1. Eligible Consultants

May express their interest:

• Consulting firms legally established, based in Morocco or abroad, engaged in the business of study offices, consulting, surveys, or similar activities, meeting the eligibility criteria set forth in the World Bank's Procurement Regulations.
• The attention of bidders is drawn to the provisions relating to conflicts of interest...