Conducting seminars on benefits law and telephone counseling for employees of the benefits departments and entrance areas of the Jobcenter Leipzig
About This Opportunity
This is a services contract in the education and training, information and communication technology and Private Sector sectors, with a focus on Telecommunications and Internet. Located in Germany, Europe, this opportunity is open to firms and consortiums.
Published through DÖE Bekanntmachungsservice (Germany), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the education and training sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.
Description
Auto-translated from German1) Inviting body for tender submission: Official name: Jobcenter Leipzig; Street, house number: Georg-Schumann-Str. 150; Postal code: 04159; City: Leipzig; Country: DE; Internet address: www.jobcenter-leipzig.de; E-mail: Jobcenter-Leipzig.Infrastruktur@jobcenter-ge.de Awarding body: see above Body to which tenders or applications for participation are to be submitted: see above 2) Type of procedure: Public tender, Tender number: 10/2026 3) Form in which applications for participation or tenders are to be submitted: Tenders can only be submitted electronically. 4) If applicable, in cases of § 29 (3) measures to protect confidentiality and information on access to tender documents: See Annex E.2 5) Type and scope of service: The aim of the training is to enhance individual counseling skills and sustainably strengthen the operational security of employees. Ample room should be given to practicing what has been learned. The training should encourage and promote any necessary changes in behavior and attitude towards the counseling task among employees. The following training content is being tendered: - Communication and questioning techniques for addressing benefit law issues in a target-group-oriented manner, recognizing concerns, and persuasive communication techniques - Addressing customers according to their needs (e.g., information needs, decision-making needs, clarification needs, coping needs, processing needs) - Competencies in handling specific situations in the counseling process (e.g., multi-person discussions, refugees) - Dealing with resistance and expectations of customers resulting from long-term unemployment or negative experiences with authorities - Confident communication in difficult situations: aggression, complaints, conflicts - Handling difficult communication situations (also with migration and refugee backgrounds) - Reflection methods and dealing with stress and burdens - Methods for reflecting on one's own actions and the behavior of customers in stressful communication situations - Incorporate aspects of customer-friendly and service-oriented interaction with customers - Provide methodological guidance on counseling, use, and promotion of digital services Each training measure should take place over four consecutive days with a total of 28 teaching units of 45 minutes each. A total of five (two of which are optional) measures are to be carried out, each with a maximum of 15 participants. Standard seminar times are between 8:30 AM and 3:00 PM. Monday to Thursday are considered training days. No seminars are possible during Saxon school holidays. Place(s) of performance: Official name: Jobcenter Leipzig; Street, house number: Georg-Schumann-Straße 171 - 175; Postal code: 04159; City: Leipzig; Country: DE 6) If applicable, number, size, and type of individual lots: not applicable, as no lot-based award 7) Ancillary offers are not permitted. 8) Any provisions regarding the execution period: Start: 23.11.2026, End: 30.06.2027, Three qualification measures must take place within the following periods: 23.11.2026 to 26.11.2026, 30.11.2026 to 03.12.2026, 07.12.2026 to 10.12.2026. A concrete date coordination will take place after the contract is awarded. If the two optional dates are taken, they must be executed by 30.06.2027. 9) The tender documents will be provided on the e-procurement platform evergabe.de. Free access without registration is possible at https://www.evergabe.de/unterlagen/3398878/zustellweg-auswaehlen. 10) Tender deadline: 28.06.2026, 11:59 PM; Binding period: 26.07.2026 11) Amount of any required securities: not specified 12) Essential payment terms or reference to documents containing them: see contract documents (GTC) 13) Documents to be submitted with the tender or application for participation, which the contracting authority requires for assessing the applicant's or bidder's suitability and the absence of exclusion grounds: see service description and attached forms 14) Indication of award criteria, if not stated in the tender documents: not applicable, see tender documents Courses/Training, Further education/Staff training
Data provenance
This notice is sourced from DÖE Bekanntmachungsservice (Germany) and was originally published on June 3, 2026. Last refreshed 6 days ago. Original language: German. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Jobcenter Leipzig
Jobcenter Leipzig has issued 8 procurement notices on BidsFactory, including 7 currently open and 0 awarded contracts. Activity concentrates in Education & Training, Law & Legal Services, and Security, Defense & Justice. All notices are published for Germany. Notices are distributed via service.bund.de (Germany) and DÖE Bekanntmachungsservice (Germany). Most recent publication: June 15, 2026.
Frequently asked questions about this tender
What type of contract is this?
This is a Services contract in the Education & Training sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
Where will the contract be performed?
The contract is for delivery in Germany. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit DÖE Bekanntmachungsservice (Germany) to access the full notice, required documents, and submission instructions provided by the contracting authority.
Who is the contracting authority?
This notice was issued by Jobcenter Leipzig in Germany. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
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