Hosting and Maintenance Services for the Makila Solution

This tender concerns the provision of hosting and maintenance services for the Makila solution, procured by the Centre intégré de santé et de services sociaux de Lanaudière. The services fall under category S4, which covers information processing and related telecommunications services, as well as software maintenance and technical support. The procurement method chosen is a negotiated contract, justified by Article 14, as the estimated value of the contract is below the public tender threshold. This implies that the contracting authority has identified specific reasons or a particular provider for this service, allowing for a direct negotiation process rather than a full open tendering procedure. The scope of work will likely involve ensuring the reliable operation, security, and ongoing support of the Makila solution, which is crucial for the operational needs of the health and social services center. Key requirements would typically include service level agreements (SLAs) for uptime, response times for technical issues, regular maintenance, software updates, and potentially data security and backup protocols. The Centre intégré de santé et de services sociaux de Lanaudière relies on such solutions for its administrative and operational functions, making the continuity and quality of these hosting and maintenance services paramount to its mission.

This is a services contract in the information and communication technology and health and medical services sectors, with a focus on IT support and Telecommunications. Located in Canada, North America, this opportunity is open to firms and consortiums.

Published through Quebec SEAO, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.