Customer contact services
About This Opportunity
TranslatedRDW (Dienst Wegverkeer) is seeking a contractor with proven expertise to provide customer contact services for its Contact Center.
This is a services contract in the general supplies sector. Located in Netherlands, Europe, this opportunity is open to firms and consortiums. Proposals must be submitted before July 9, 2026.
Published through Netherlands TenderNed, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the general supplies sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.
Description
Original language: DutchKlantcontactdiensten
Opdrachtgever: Dienst Wegverkeer (RDW)
De RDW wil met deze Openbare Europese Aanbesteding één Inschrijver contracteren die aantoonbare expertise en toegevoegde waarde kan leveren voor de RDW in het verrichten van Klantcontactdiensten voor het KlantContactCentrum (hierna aangeduid als KCC) in Veendam.
Procedure: Openbaar
Type publicatie: Aankondiging opdracht
Type opdracht: Diensten
Kenmerk: 586832
Europees: Ja
Data provenance
This notice is sourced from Netherlands TenderNed and was originally published on April 24, 2026. Last refreshed 2 days ago. Original language: Dutch. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Dienst Wegverkeer (RDW)
Dienst Wegverkeer (RDW) has issued 24 procurement notices on BidsFactory, including 9 currently open and 3 awarded contracts. Activity concentrates in Information & Communication Technology, General Supplies & Services, and Governance & Public Administration. All notices are published for Netherlands. Notices are distributed via Netherlands TenderNed and TED - Tenders Electronic Daily (EU). Most recent publication: June 11, 2026.
Frequently asked questions about this tender
How can I submit a bid?
Visit Netherlands TenderNed to access the full notice, required documents, and submission instructions provided by the contracting authority.
When does this tender close?
The submission deadline is July 9, 2026. You have 14 days left to prepare and submit your proposal to the contracting authority.
Who is the contracting authority?
This notice was issued by Dienst Wegverkeer (RDW) in Netherlands. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the General Supplies & Services sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
Where will the contract be performed?
The contract is for delivery in Netherlands. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
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