LRPS-2026- 9205357- Long-Term Arrangements for Outsourced Personnel Services

Agency: UNICEF | Reference: 9205357 | Type: Request for proposal Long-Term Arrangements for Outsourced Personnel ServicesBackgroundPrivate Sector Fundraising (PSFR) section under UNICEF Thailand, has been engaging outsourced personnel services to support its fundraising operations, including data processing, donor management, donor services call center, telemarketing, and Face-to-Face fundraising.UNICEF currently operates an in-house Face-to-Face (F2F) fundraising team through outsourced personnel, which is managed by an outsourced personnel services agency. This model has successfully broadened donor acquisition across multiple channels, including events, Business-to-Business, street, and Door-to-Door fundraising. In addition, UNICEF has operated in-house donor management, data and donation processing, and donor service functions to ensure high-quality support and sustained donor retention, while also establishing an in-house outbound telemarketing team to further strengthen donor engagement. The staffing is also managed through an outsourced personnel agency, to maximize donor value and strengthen engagement through various retention campaigns and activities.Moreover, to ensure the continuity of UNICEF operations and mobilize quickly to meet urgent requirements, the support for outsourcing services in scaling resources to maintain efficiency and timely delivery of UNICEF’s programmatic and fundraising outputs in Thailand.Objectives, Purpose & Expected resultsUNICEF Thailand is seeking to establish one or more non-exclusive Long-Term Arrangements for Services (LTA-S) with qualified contractors to provide outsourced personnel services. The scope of services includes, but is not limited to, recruitment and onboarding, payroll administration, HR and administrative support, and – when necessary and approved by UNICEF – advanced payment facilitation. These services are essential to ensure smooth operations, adherence to local labour laws and regulations, and effective support to UNICEF fundraising team.The awarded contractor is expected to ensure the timely placement of qualified personnel through robust recruitment processes, along with accurate and compliant payroll and HR administration for all outsourced staff supporting UNICEF PSFR fundraising activities.The LTA-S will be established for an initial duration of 36 months (3 years), with the option of 24 + 24 months extension, subject to satisfactory performance and agreement of both contracting parties (maximum duration of 7 years). The established LTA-S will be time bound, without a monetary value or guaranteed offtake.Location and Duration- Initial LTAS period: August 2026 to July 2029 (36 months), with optional extension of 2 x 24 months (maximum duration of 7 years).- The assignment will be completed at the contractor’s premises. The contractor will be responsible for acquiring resources and facilities required for its completion, including any travel arrangements, if required.- Working site for fundraising outsourced personnel may vary based on operational needs. Primary site is in Bangkok. However, road trip outside Bangkok is expected.- The other role such as admin support, data management, telemarketing, etc. will be working from UNICEF’s office or UNICEF’s rental space in Bangkok.For full details, please refer to the attached Terms of ReferenceThis tender will be run through the UNICEF e-submissions system (UNGM).By clicking on the blue ‘Express Interest’ button in the UNGM tender notice, the full UNICEF e-submission system instructions to bidders document (including instructions on how to access the tender documents and submit an Offer) will be automatically emailed to the ‘contact persons’ included in your UNGM registration. Alternatively, the full UNICEF e-submission system instructions to bidders document is publicly available on the UNICEF supply internet pages here: https://www.unicef.org/supply/index_procurement_policies.html .In the tender management site, if you navigate to the documents tab and opt in to confirm your intention to submit a Bid – you will then see the mandatory placeholders for documents that must be attached prior to submitting your Offer (you will also see if there are any mandatory questionnaires to complete). As such, you are recommended to `opt in` well before the submission deadline so you are clear exactly what documents are required to be uploaded prior to completing your submission.Please note that in order to access the full-set of tender documents through UNICEF’s e-submissions system, vendors must: (1) be registered with UNICEF in UNGM as a company/NGO; (2) have successfully completed all mandatory information currently required by UNGM when registering.Please ensure that any files submitted as part of your bid are not corrupt or damaged in any way. Please exercise caution when using compressed files. Any corrupt or damaged files may lead to your Bid being invalidated.All vendors are strongly recommended to regularly log-in to the UNICEF e-submissions system to check for any DOCUMENTS AND LINKS: • 191125 - UNICEF e-submissions instructions to Bidders.pdf: https://www.ungm.org/Public/Notice/DownloadDocument?noticeId=309118&documentId=2015409 • Annex B - TOR - Outsourced Personnel Services LTA.pdf: https://www.ungm.org/Public/Notice/DownloadDocument?noticeId=309118&documentId=2067400 • Download all documents: https://www.ungm.org/Public/Notice/DownloadAllDocuments?noticeId=309118 CONTACT: • Email: THL-ML-BKKSUPPLY@unicef.org