Establishment and Management of a toll-free number and a call center to support the complaint management mechanism of PACRI-MDK

This tender concerns the establishment and management of a toll-free number and a call center, designed to support the grievance redress mechanism of the PACRI-MDK (Project for the Acceleration of Economic Recovery and Competitiveness in the Maritime and Coastal Regions). The project is part of the larger "Enhancing Connectivity and Resilience in the Far North of Cameroon for Inclusiveness Project," funded by IDA-73520. The procurement method used was a Request for Bids (RFB), with the reference number CM-MINEPAT-517368-NC-RFQ. The scope of the contract specifically involves setting up and operating a dedicated call center and toll-free hotline to handle complaints and feedback related to the PACRI-MDK initiative. The contract duration is set at 30 months. The awarded bidder is LMT GROUP AXESS S.A, based in Yaoundé, Cameroon. The bid price at opening and the evaluated bid price were both XAF 63,196,538, which is also the signed contract price. This initiative is crucial for ensuring accountability and responsiveness within the project's grievance management framework, contributing to the overall objectives of enhancing connectivity and resilience in the specified region of Cameroon.

This is a services contract in the finance and banking and trade and industry sectors. Located in Cameroon, Africa, this opportunity is open to firms and consortiums, with an estimated budget of USD 63.2 million.

Published through WB - World Bank, a multilateral development bank that follows standardized international procurement guidelines. Projects funded by multilateral institutions are generally open to international bidders from eligible member countries for services in the finance and banking sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.