Public Procurement of Support and Maintenance Services for Genesys Manufacturer's Equipment of the Tax Information Information System (MIIS) Contact Center

This public procurement tender is for the provision of support and maintenance services for the Genesys manufacturer's equipment installed within the contact center of the Tax Information Information System (MIIS). The MIIS is a critical system for tax administration, and its contact center plays a vital role in taxpayer communication and service delivery. The tender seeks to ensure the uninterrupted operation and optimal performance of the Genesys-based contact center infrastructure. Services required likely include technical support, software updates, hardware maintenance, troubleshooting, and potentially system upgrades. The objective is to secure a contract with a qualified service provider that possesses the necessary expertise and experience in maintaining Genesys contact center solutions. This ensures the reliability and efficiency of the MIIS contact center, which is essential for effective tax administration and public service. The procurement process will evaluate bidders based on their technical capabilities, proposed service levels, experience with similar systems, and overall value proposition.

This is a services contract in the information and communication technology sector, with a focus on Software, Hardware and IT support. Located in Lithuania, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 157,463.

Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.