Tenders/Service Care, Technical Support, Software and Infrastructure Supervision, and 24/7 Service Duty for the "Integrated Data Exchange Platform" IT System and its Modules

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Service Care, Technical Support, Software and Infrastructure Supervision, and 24/7 Service Duty for the "Integrated Data Exchange Platform" IT System and its Modules

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Original title: Opieka serwisowa, wsparcie techniczne, nadzór nad oprogramowaniem i infrastrukturą, pełnienie całodobowego dyżuru serwisowego oprogramowania systemu informatycznego pn. „Zintegrowana Platforma Wymiany Danych” wraz z modułami

MIASTO STOŁECZNE WARSZAWA - STRAŻ MIEJSKA MIASTA STOŁECZNEGO WARSZAWY

Published: Mar 11, 2025

Updated: Jun 20, 2026

Source: TED - Tenders Electronic Daily (EU)

This tender has been awarded

Awarded to PENTACOMP SYSTEMY INFORMATYCZNE SPÓŁKA AKCYJNA — €1,688,500

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About This Opportunity

Translated

This tender concerns the provision of comprehensive service care, technical support, and supervision for both the software and infrastructure of the "Integrated Data Exchange Platform" IT system, including its associated modules. A critical component of the service is the requirement to maintain a 24/7 operational duty for the system's software. The scope of work and the specific terms and conditions are detailed in the Description of the Subject of the Order, which is Annex No. 1 to the Request for Proposals (SWZ). Furthermore, the projected terms of the contract are outlined in Annex No. 3 to the SWZ. This procurement aims to ensure the continuous, reliable, and secure operation of the "Integrated Data Exchange Platform," a vital IT system for the contracting authority. The service provider will be responsible for proactive monitoring, incident response, maintenance, and overall technical oversight to guarantee the system's optimal performance and availability. The contract emphasizes the need for expert technical assistance and diligent supervision to manage the complexities of the IT system and its infrastructure, ensuring uninterrupted data exchange capabilities.

This is a services contract in the information and communication technology sector, with a focus on IT support and Enterprise Systems. Located in Poland, Europe, this opportunity is open to firms and consortiums.

Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.

Description

Original language: Polish

Przedmiotem zamówienia jest świadczenie opieki serwisowej, wsparcia technicznego, nadzoru nad oprogramowaniem i infrastrukturą, pełnienia całodobowego dyżuru serwisowego oprogramowania systemu informatycznego pn. Zintegrowana Platforma Wymiany Danych wraz z modułami na rzecz Zamawiającego, w zakresie i na warunkach określonych w Opisie przedmiotu zamówienia (załącznik nr 1 do SWZ) oraz w projektowanych postanowieniach umowy (Załącznik nr 3 do SWZ).

Data provenance

This notice is sourced from TED - Tenders Electronic Daily (EU) and was originally published on March 11, 2025. Last refreshed 38 days ago. Original language: Polish. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About MIASTO STOŁECZNE WARSZAWA - STRAŻ MIEJSKA MIASTA STOŁECZNEGO WARSZAWY

MIASTO STOŁECZNE WARSZAWA - STRAŻ MIEJSKA MIASTA STOŁECZNEGO WARSZAWY has issued 31 procurement notices on BidsFactory, including 14 currently open and 7 awarded contracts. Activity concentrates in General Supplies & Services, Transport & Logistics, and Architecture & Engineering Services. All notices are published for Poland. Notices are distributed via TED - Tenders Electronic Daily (EU). Most recent publication: July 27, 2026.

Frequently asked questions about this tender

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

How much was the contract awarded for?

PENTACOMP SYSTEMY INFORMATYCZNE SPÓŁKA AKCYJNA was awarded the contract for €1,688,500. The figure reflects the value disclosed by the contracting authority in the award notice.

Where will the contract be performed?

The contract is for delivery in Poland. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit TED - Tenders Electronic Daily (EU) to access the full notice, required documents, and submission instructions provided by the contracting authority.

Is this tender still open?

No — the contract has already been awarded to PENTACOMP SYSTEMY INFORMATYCZNE SPÓŁKA AKCYJNA. The award notice is archived on BidsFactory for transparency and market intelligence.

Who is the contracting authority?

This notice was issued by MIASTO STOŁECZNE WARSZAWA - STRAŻ MIEJSKA MIASTA STOŁECZNEGO WARSZAWY in Poland. The authority is responsible for evaluating bids, awarding the contract, and managing performance.