Service Design Expert Services 1.8.2026 - 31.7.2028 + 2-year option

Auto-translated from fi

Original title: Palvelumuotoilun asiantuntijapalvelut 1.8.2026 - 31.7.2028 + optio 2 vuotta

Turun kaupunki

Published: Jun 5, 2026

Updated: Jun 5, 2026

Source: TED - Tenders Electronic Daily (EU)

This tender has been awarded

Awarded to Gofore Finland Oy; Kolmas Persoona Oy; ON Muotoilu Oy; Tmi Elise Maria; LINK Design and Development Oy — €240,000

Browse open Research & Innovation tenders in Finland

About This Opportunity

This is a services contract in the Research sector. Located in Finland, Europe, this opportunity is open to firms and consortiums.

Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the Research sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.

Description

Original language: fi

Turun kaupungin konsernihallinnon hankintapalvelut pyysi tarjouksia palvelumuotoilun asiantuntijapalveluista Turun ja Liedon kaupungille ajalle 1.8.2026 - 31.7.2028 (+ optio 2 vuotta). Hankinnan kohteena oli toiminnan ja palveluiden kehittäminen asiakaslähtöisin muotoilumenetelmin: a) Palveluiden käyttäjien tarpeiden tunnistaminen ja asiakasymmärryksen lisääminen kaupunkiorganisaatiossa b) Palvelupolkujen ja palvelukonseptien kehittäminen sekä prosessien ja palvelujen muotoilu c) Palveluiden uudelleenjärjestämisen vaihtoehtoiset tavat ja palvelukokeilut d) Käyttäjälähtöinen tilojen suunnittelu e) Palvelujen saavutettavuuden ja esteettömyyden suunnittelu f) Tilaisuuksien fasilitointi paikan päällä ja verkossa g) Asiakaskokemuksen seuranta h) Koulutuksen järjestäminen: asiakaslähtöisyyden huomioiminen palveluiden ja toiminnan kehittämisessä i) Koulutuksen järjestäminen: miten eri palvelumuotoilumenetelmia voidaan hyödyntää j) Asiakaslähtöisten toimintamallien kehittäminen k) palveluympäristön muotoilu l) systeeminen muotoilu m) Organisaation ja toimintatapojen muutoksen muotoilu n) Ekologisen kestävyyden huomioiminen Hankinnassa on kyse puitejärjestelystä johon valitaan neljä (4) toimittajaa. Hankinnan arvo vuositasolla on n. 60 000 €, perustuen aiempien vuosien toteutumaan. Hankinnan arvo vuositasolla voi vaihdella johtuen projektiluonteisesta muuttuvasta tarpeesta. Tilaaja ei sitoudu tiettyyn hankintamäärään tai -arvoon.

Data provenance

This notice is sourced from TED - Tenders Electronic Daily (EU) and was originally published on June 5, 2026. Last refreshed today. Original language: fi. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Turun kaupunki

Turun kaupunki has issued 210 procurement notices on BidsFactory, including 32 currently open and 46 awarded contracts. Activity concentrates in General Supplies & Services, Governance & Public Administration, and Construction & Civil Works. All notices are published for Finland. Notices are distributed via Hilma Finland and TED - Tenders Electronic Daily (EU). Most recent publication: June 5, 2026.

Frequently asked questions about this tender

How can I submit a bid?

Visit TED - Tenders Electronic Daily (EU) to access the full notice, required documents, and submission instructions provided by the contracting authority.

Is this tender still open?

No — the contract has already been awarded to Gofore Finland Oy; Kolmas Persoona Oy; ON Muotoilu Oy; Tmi Elise Maria; LINK Design and Development Oy. The award notice is archived on BidsFactory for transparency and market intelligence.

Who is the contracting authority?

This notice was issued by Turun kaupunki in Finland. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Research & Innovation sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

How much was the contract awarded for?

Gofore Finland Oy; Kolmas Persoona Oy; ON Muotoilu Oy; Tmi Elise Maria; LINK Design and Development Oy was awarded the contract for €240,000. The figure reflects the value disclosed by the contracting authority in the award notice.

Where will the contract be performed?

The contract is for delivery in Finland. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.