Tenders/PME - IT Service Management

PME - IT Service Management

The Mayor and Commonalty and Citizens of the City of London

Published: Jul 2, 2026

Updated: Jul 2, 2026

About This Opportunity

This is a services contract in the information and communication technology sector, with a focus on Telecommunications and artificial intelligence. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums.

Published through UK FTS - Find a Tender Service, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This is an advance notice — the formal tender is expected to be published shortly. Interested parties can use this time to prepare documentation and identify potential partners.

Description

The City of London Corporation (including the City of London Police) is reviewing the current IT Service Management toolset in use across the organisation. The City is interested in understanding the capability of modern ITSM solutions to support efficient, scalable and customer-focused service delivery. Key features of interest include: • All data and application services, including AI engines must be hosted within the UK. • Core ITSM process support, including incident, request, problem, change, release, knowledge and major incident management. • Enterprise Service Management (ESM) capability, enabling service management workflows to be extended beyond IT into areas such as HR, Facilities, Finance, Legal and other corporate services. • AI-assisted service management, including ticket summarisation, automated categorisation and routing, virtual agent support, knowledge recommendations and predictive analytics. • Modern self-service and omnichannel engagement, including a user-friendly portal, service catalogue, knowledge base, mobile access and integration with Microsoft Teams and Outlook. • Workflow automation and integration capability, including configurable approvals, automated notifications, APIs, webhooks and integration with Microsoft 365, monitoring, security and asset management tools. • Operational reporting, asset and configuration management, including real-time dashboards, SLA and KPI reporting, comprehensive CMDB/service mapping, IT asset lifecycle management, audit controls and governance reporting.

Data provenance

This notice is sourced from UK FTS - Find a Tender Service and was originally published on July 2, 2026. Last refreshed today. Reference: 062468-2026. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About The Mayor and Commonalty and Citizens of the City of London

The Mayor and Commonalty and Citizens of the City of London has issued 255 procurement notices on BidsFactory, including 53 currently open and 159 awarded contracts. Activity concentrates in Governance & Public Administration, Construction & Civil Works, and Information & Communication Technology. All notices are published for United Kingdom. Notices are distributed via UK FTS - Find a Tender Service and UK Contracts Finder. Most recent publication: July 2, 2026.

Frequently asked questions about this tender

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit UK FTS - Find a Tender Service to access the full notice, required documents, and submission instructions. Quote reference 062468-2026 when communicating with the contracting authority.

Who is the contracting authority?

This notice was issued by The Mayor and Commonalty and Citizens of the City of London in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.