Robotic Process Automation and ServiceNow Resourcing Framework Agreement

Post Office Limited

Published: May 26, 2026

Updated: Jun 8, 2026

Source: uk_fts

About This Opportunity

This is a framework agreement contract in the information and communication technology sector, with a focus on Software. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums, with an estimated budget of GBP 32.0 million.

Published through UK FTS - Find a Tender Service, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for framework agreement in the information and communication technology sector. Framework agreements establish terms for recurring procurement over a defined period. Selected firms are called upon as needs arise, making this a longer-term engagement opportunity. This is an advance notice — the formal tender is expected to be published shortly. Interested parties can use this time to prepare documentation and identify potential partners.

Description

Lot 1 - Robotic Process Automation Resourcing
The future supplier will be expected to provide an accredited Blue Prism Developer and a Business operational support function to support the design, development, administration, management and implementation of automation workflows and IT service enhancements within Post Office, ensuring efficient operations and scalability. It also involves maintaining and managing POL's estate of automations, ensuring they operate seamlessly while following industry-standard development life cycle management and administration management practices.
This includes providing augmented resource to support the POL Robotics team as well as operational support covering:
• Database maintenance including archiving
• Service account management
• Monitoring and alerts
• Incident management
• Patch management
• Application support
• Windows Infrastructure support
Lot 2 - ServiceNow Resourcing
Improve the quality, cost and agility when sourcing technical resource for the ServiceNow platforms. Establish a panel of suppliers with contracts, costs and KPIs pre agreed to enable business resourcing needs to be fulfilled at pace.
This requirement covers a number of overall scenarios
- Post Office Platform Team BAU Resource Augmentation - longer term needs
- Post Office Project Team Resource Augmentation
- Outcome based delivery

Data provenance

This notice is sourced from UK FTS - Find a Tender Service and was originally published on May 26, 2026. Last refreshed 21 days ago. Reference: 049189-2026. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Post Office Limited

Post Office Limited has issued 169 procurement notices on BidsFactory, including 34 currently open and 31 awarded contracts. Activity concentrates in Governance & Public Administration, General Supplies & Services, and Information & Communication Technology. All notices are published for United Kingdom. Notices are distributed via UK FTS - Find a Tender Service. Most recent publication: June 29, 2026.

Frequently asked questions about this tender

Where will the contract be performed?

The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit UK FTS - Find a Tender Service to access the full notice, required documents, and submission instructions. Quote reference 049189-2026 when communicating with the contracting authority.

Who is the contracting authority?

This notice was issued by Post Office Limited in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Framework agreement contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

What is the estimated budget?

The estimated contract value is £32,000,000 - £32,000,000. Bidders should ensure their proposals are consistent with this range and account for any local taxes and contract execution costs.