Support and maintenance service for SUNAT's private cloud solution for DELL, VMWARE, and RED HAT brand products.

This tender, issued by the Superintendencia Nacional de Aduanas y de Administración Tributaria (SUNAT), seeks a comprehensive support and maintenance service for its private cloud solution. The scope of work specifically covers products from the brands Dell, VMware, and Red Hat, which form the core infrastructure of SUNAT's private cloud environment. The contract aims to ensure the optimal performance, availability, and security of these critical IT systems, which are essential for the tax administration's operations.

The selected service provider will be responsible for providing technical support, troubleshooting, system updates, patch management, and proactive maintenance to prevent potential disruptions. This includes addressing hardware issues related to Dell infrastructure, software and virtualization challenges with VMware, and operating system and middleware support for Red Hat products. The service is crucial for maintaining the integrity and efficiency of SUNAT's digital services and data management.

The procurement process is being conducted through a Public Tender for Services (Concurso Público de Servicios) under reference number CP SER-SM-66-2025-SUNAT/8B7200-1. The contract is to be executed within the Lima department. SUNAT requires a reliable and experienced partner capable of delivering high-quality support for these specific technologies to guarantee the continuous operation of its private cloud infrastructure.

This is a services contract in the governance and public administration sector. Located in Peru, Latin America, this opportunity is open to firms and consortiums, with an estimated budget of PEN 19.0 million.

Published through Peru SEACE, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the governance and public administration sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.