Subscription service for a monitoring solution, including software maintenance, design, installation, configuration, and technical support

This tender, issued by the National Superintendence of Customs and Tax Administration (SUNAT) in Lima, Peru, seeks a subscription-based service for a comprehensive monitoring solution. The contract, identified as CP SER-SM-46-2025-SUNAT/8B7200-1, will be awarded through a Public Service Competition procurement method. The scope of work encompasses not only the subscription to the monitoring solution itself but also includes crucial associated services. These services are vital for the effective implementation and ongoing operation of the solution. Specifically, the tender requires software maintenance to ensure the system remains up-to-date and functional. Furthermore, it mandates the design, installation, and configuration of the solution, indicating a need for expert setup tailored to SUNAT's specific requirements. Finally, robust technical support is a key component, ensuring that any issues are promptly addressed and the system operates without interruption. This procurement aims to enhance SUNAT's monitoring capabilities through a reliable and fully supported technological platform. The successful bidder will be responsible for delivering a complete package, from initial setup to continuous operational assistance, ensuring the monitoring solution meets the high standards expected by a national tax and customs authority.

This is a services contract in the governance and public administration sector. Located in Peru, Latin America, this opportunity is open to firms and consortiums, with an estimated budget of PEN 23.8 million.

Published through Peru SEACE, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the governance and public administration sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.