OUTSOURCING SERVICE FOR CUSTOMER SERVICE ACTIVITIES, ELECTRICITY BILL COLLECTION, AND COMPLAINT RESOLUTION, IN PERSON AT CUSTOMER SERVICE CENTERS FOR THE UE ALTO PIURA OFFICES, CHULUCANAS HEADQUARTERS, HUANCABAMBA, AND COMMERCIAL OFFICES IN THE DISTRICTS OF HUARMACA

This tender, issued by EMPRESA DE SERVICIO PUBLICO DE ELECTRICIDAD DEL NOR OESTE DEL PERU S.A. ELECTRO NOR OESTE SA (ELECTRO NOROESTE SA), seeks to contract outsourcing services for essential customer-facing operations. The scope of work includes comprehensive customer service, the collection of electricity bills, and the resolution of customer complaints. These services are to be provided in person at dedicated customer service centers. The service locations are specified as the UE ALTO PIURA offices, the Chulucanas headquarters, the Huancabamba offices, and commercial offices situated within the districts of Huarmaca. This public service contract falls under the "Concurso Público de Servicios" (Public Service Competition) procurement method and is identified by the process number CP SER-SM-27-2025-ELECTRONOROESTE SA (ENOSA)-1. The contracting entity, ELECTRO NOROESTE SA, operates within the Piura department of Peru. This tender represents an opportunity for service providers to manage critical customer interactions and revenue collection processes for a public electricity utility, ensuring efficient and effective service delivery to consumers in the designated areas. Key requirements will likely focus on service quality, operational efficiency, personnel training, and adherence to regulatory standards for customer service and billing within the energy sector.

This is a services contract in the governance and public administration sector. Located in Peru, Latin America, this opportunity is open to firms and consortiums, with an estimated budget of PEN 3.2 million.

Published through Peru SEACE, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the governance and public administration sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.