SUPPLY, IMPLEMENTATION, MAINTENANCE AND SUPPORT OF A UNIFIED CHANNEL MANAGEMENT (CONTACT CENTRE) SOLUTION WITH INTEGRATED TELEPHONY FOR THE CITY OF CAPE TOWN EMERGENCY AND NON-EMERGENCY CONTACT CENTRES
About This Opportunity
This is a services contract in the information and communication technology sector, with a focus on Telecommunications. Located in South Africa, Africa, this opportunity is open to firms and consortiums. Proposals must be submitted before September 16, 2026.
Published through eTenders South Africa, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.
Description
SUPPLY, IMPLEMENTATION, MAINTENANCE AND SUPPORT OF A UNIFIED CHANNEL MANAGEMENT (CONTACT CENTRE) SOLUTION WITH INTEGRATED TELEPHONY FOR THE CITY OF CAPE TOWN EMERGENCY AND NON-EMERGENCY CONTACT CENTRES
Contracting authority: City of Cape Town
Category: Services: General
Tender type: Request for Bid(Open-Tender)
Province: Western Cape
Briefing venue: Meeting Room D, Podium Block, 5th floor, Civic Centre, 12 Hertzog Boulevard, Cape Town. Or Microsoft
Delivery location: 12 Hertzog Boulevard, Civic Centre-Cape Town-Cape Town-8000
Documents: 21S_2026_27 - Tender Document for Advert.pdf
Data provenance
This notice is sourced from eTenders South Africa and was originally published on July 17, 2026. Last refreshed today. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About City of Cape Town
City of Cape Town has issued 202 procurement notices on BidsFactory, including 49 currently open and 25 awarded contracts. Activity concentrates in Governance & Public Administration, Construction & Civil Works, and General Supplies & Services. All notices are published for South Africa. Notices are distributed via eTenders South Africa. Most recent publication: July 17, 2026.
Frequently asked questions about this tender
When does this tender close?
The submission deadline is September 16, 2026. You have 61 days left to prepare and submit your proposal to the contracting authority.
Who is the contracting authority?
This notice was issued by City of Cape Town in South Africa. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
Where will the contract be performed?
The contract is for delivery in South Africa. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit eTenders South Africa to access the full notice, required documents, and submission instructions provided by the contracting authority.
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