SV-KTR-260129-007, Managed Service for Software B2B by Practice

This tender is for a managed service contract for the 'B2B by Practice' software, identified by the reference SV-KTR-260129-007. The scope of services includes comprehensive technical support and operational management. Key responsibilities encompass daily monitoring of B2B messages, jobs, queues, and system errors; processing incidents, errors, and change requests; performing error analysis and troubleshooting operational issues, including message clearing and job interruptions. The service provider will also offer consultation, analysis, and implementation of solutions for functional questions and new requirements, including customizing settings like routing rules and connecting new storage locations. Training for users and administrators, coordination with the software vendor for validation and mapping issues, and support for format changes are also included.

This is a services contract in the information and communication technology sector. Located in Germany, Europe, this opportunity is open to firms and consortiums.

Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.