THE PROVISION, INSTALLATION AND MAINTENANCE OF HIGH-SPEED INTERNET CONNECTIVITY THROUGH FIBER OPTIC TECHNOLOGY (750 Mbps) FOR THREE (3) MINUSCA SITES IN BANGUI, CENTRAL AFRICAN REPUBLIC (250 Mbps PER SITE) FOURNITURE, L’INSTALLATION ET LA MAINTENANCE D’UN

Agency: UN Secretariat | Reference: EOIMINUSCA24592 | Type: Request for EOI MINUSCA seeks to contract with a legal company for the Provision of 250 Mbps Broadband Internet Service through Fiber Optic technology at (3) MINUSCA Bangui’s facilities, in the Central African Republic,-CAR- La MINUSCA cherche à contrater avec une structure légale, la fourniture d'accès à internet très haut débit au moyen de la fibre optique dans sur trois sites de la MINUSCA à Bangui en République Centrafricaine - RCA- Specific Requirements/Information Toutes les Compagnies spécialisées, équipées et légales sont priées d’envoyer leur déclaration d’expression d’intérêt indiquant leur numéro d’enregistrement sur le portail mondial des fournisseurs des Nations Unies> NIVEAU 2 avant la date de clôture de l’appel d’offres) ainsi que les références du présent appel à manifestation d’intérêt, Licence ou autorisation délivrée par l'autorité nationale de régulation des télécommunications en Centrafrique, Registre de commerce (ou équivalent) ainsi que le Statut de l'entreprise.. Interested vendors must be registered in the United Nations Global Marketplace (UNGM) at Level 2 no later than the tender closing date and should include the following documentss in their expression of interest: Telecommunications/ISP Operating License issued by the national telecommunications regulatory authority.; Certificate of Incorporation / Business Registration Certificate (or equivalent document proving legal establishment of the company); Company Articles of Association The following specific tasks are included in this SOW: 1. services to be provided: The Contractor shall deliver Broadband Internet Services to MINUSCA through a Fiber Optic connection, which includes the following services: 1.1 Fiber Optic Installation: The vendorVendor will deploy and install all necessary Fiber Optic infrastructure, including laying the fiber cables, connecting them to MINUSCA’s network equipment, and configuring the network for optimal performance. The installation will include termination points, fiber splicing, and any necessary civil works. 1.2 Broadband Internet Services: A continuous and stable broadband internet connection will be provided over the installed Fiber Optic infrastructure. The service must meet or exceed the bandwidth specifications required by MINUSCA, with a dedicated connection to avoid congestion and ensure low latency. The service must support voice, video conferencing, and mission-critical data services. 1.3 Speed/Bandwidth Requirements: The vendorVendor shall guarantee dedicated internet speeds of XX Mbps symmetric, scalable based on MINUSCA’s growing operational demands. Speeds must not drop below 95% of the agreed bandwidth at any time. 1.4 Equipment Provisioning: Provide all necessary hardware, including routers, modems, transceivers, and optical network units. All equipment must be fully compliant with industry standards and scalable to accommodate increased data traffic as needed. Equipment installation includes hardware configuration, testing, and integration into the existing network infrastructure. 1.5 IP addressing: Provide a /27 mask public IP range 1.6 Technical Support: Offer 24/7 support through various communication channels (phone, email, and ticketing system). Support must include remote troubleshooting, on-site technical visits for more severe issues, firmware updates , and hardware replacements if necessary. 1.7 Reports: The vendorVendor will provide MINUSCA with detailed monthly reports, including: 1.7.1 Usage Graphs: Graphical representations of bandwidth usage, peak hours, and overall data consumption. 1.7.2 Top Applications Consumption: Provide insights into the most-used applications (e.g., video conferencing, email, etc.) that consume the most bandwidth. 1.7.3 Network Performance Metrics: Furnish with information on latency, packet loss, jitter, and uptime performance over the month. 1.7.4 Incident Reports: Provide a breakdown of any outages or performance issues, their causes, resolutions, and preventive measures taken. 2. Contractor's responsibilities The Contractor will undertake the following responsibilities to ensure seamless service delivery: 2.1 Infrastructure Deployment: The vendorVendor is responsible for designing, deploying, and testing the Fiber Optic network infrastructure and all required hardware at MINUSCA’s sites to ensure uninterrupted service delivery. This includes obtaining any permits required for the installation process and ensuring the infrastructure complies with local and international standards for telecommunications. 2.2 Service Quality: Ensure high-quality service by maintaining a minimum uptime of 99.9% each month, minimizing downtime, and ensuring bandwidth consistency. The vendorVendor will proactively monitor the network to address potential issues before they escalate. Any scheduled maintenance should be communicated to MINUSCA at least 48 hours in advance. 2.3 Maintenance and Repairs: The vendorVendor will provide CONTACT: • Email: nguessan5@un.org