Support Activities for the Use of Software Products in the Hospital Information System

This tender concerns the provision of support services for the existing Hospital Information System (HIS) and any subsequently acquired software products. The scope of work is divided into two main categories: subscription-based maintenance services and activities that fall outside the scope of the subscription agreement. These services are required for the duration of the contract, covering both the initial implementation phase and the period following the expiration of warranty support for newly purchased software.

The core objective is to ensure the continuous and effective operation of the hospital's information systems, which are critical for daily healthcare operations. The services will encompass technical support, maintenance, and potentially other related activities necessary for the optimal functioning of the HIS. This includes addressing issues, performing updates, and ensuring compatibility between different software components. The contract will also cover support for additional software products that may be procured and integrated into the HIS after the initial contract award. The successful bidder will be responsible for providing comprehensive support, ensuring that the hospital can rely on its IT infrastructure without interruption. This tender is crucial for maintaining the efficiency and reliability of healthcare services delivered through the hospital's digital systems.

This is a services contract in the information and communication technology sector, with a focus on Software and IT support. Located in Bulgaria, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 167,000.

Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.