Casework system for Complaints, Councillor Enquiries and IR's
About This Opportunity
ICT & digital services contract awarded in United Kingdom: Casework system for Complaints. By Bristol City Council. Awarded to Civica (GBP 188K, Feb 2026).
This is a services contract in the information and communication technology sector, with a focus on Software. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums.
Published through UK FTS - Find a Tender Service, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
To procure a contract for Case Management system for FOI's, SAR's, Complaints and Councillor Enquiries
Data provenance
This notice is sourced from UK FTS - Find a Tender Service and was originally published on March 26, 2026. Last refreshed 6 days ago. Reference: 028197-2026. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Bristol City Council
Bristol City Council has issued 238 procurement notices on BidsFactory, including 24 currently open and 195 awarded contracts. Activity concentrates in Construction & Civil Works, Governance & Public Administration, and Architecture & Engineering Services. All notices are published for United Kingdom. Notices are distributed via UK FTS - Find a Tender Service and UK Contracts Finder. Most recent publication: June 16, 2026.
Frequently asked questions about this tender
How can I submit a bid?
Visit UK FTS - Find a Tender Service to access the full notice, required documents, and submission instructions. Quote reference 028197-2026 when communicating with the contracting authority.
Is this tender still open?
No — the contract has already been awarded to Civica. The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by Bristol City Council in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
How much was the contract awarded for?
Civica was awarded the contract for £187,780. The figure reflects the value disclosed by the contracting authority in the award notice.
Where will the contract be performed?
The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
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