Commercial Ticketing and Retail Systems

Historic Environment Scotland

Published: May 21, 2026

Updated: Jun 21, 2026

Source: uk_fts

This tender has been awarded

Awarded to Ventrata — £1,248,280

Browse open Information & Communication Technology tenders in United Kingdom

About This Opportunity

This is a services contract in the information and communication technology sector, with a focus on Software. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums.

Published through UK FTS - Find a Tender Service, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.

Description

Provision of commercial ticketing and retail systems

Historic Environment Scotland (HES) has a requirement for a modern, functionally rich and adaptable ticketing system to take our visitor business to the next level. HES has a varied estate of sites, each with their own slightly different requirements; some are predominantly pre-booked, while many rely on walk-up ticketing. HES also sells afternoon teas, events tickets and multi-site passes. A new ticketing system must provide a first-class seamless process for online ticket transactions, along with intuitive point of sale and back-office processes that enables first class customer service and booking management.
The following headline areas are within the scope of this ticketing system tender.
- Online ticketing
- Walk-up ticketing
- Ticket collection kiosks
- Travel Trade booking management
- Explorer Passes
- Education bookings
- Admissions Gift Aid Management
- Membership
- Integration to Microsoft Dynamics 365, our primary membership & CRM System
- Access control for ticket validation
- Payment gateway integrations
- Interface (file export) to Oracle Fusion
- Reporting
Further information can be found in the document attached with this notice.

HES requires a mainstream mid-market retail management system with functionality to cover planning, buying, merchandising, warehousing, reporting and full omni-channel management as we continue to develop our online offer and experience for the retail customer.
The following headline areas are within the scope of this retail system tender:
- All Retail Buying & Merchandising Processes
- Warehouse Management for both general product management & eCommerce fulfilment
- Integration to Shopify to have a fully managed stock ecosystem
- Store Operations & Compliance
- Mobile PoS for pop-up shops & event retailing
- EPoS functionality
- Integration to Oracle Fusion
- Integration with Ticketing system
- Reporting
Further information can be found in the document attached with this notice.

Data provenance

This notice is sourced from UK FTS - Find a Tender Service and was originally published on May 21, 2026. Last refreshed 3 days ago. Reference: 046916-2026. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Historic Environment Scotland

Historic Environment Scotland has issued 281 procurement notices on BidsFactory, including 23 currently open and 142 awarded contracts. Activity concentrates in Environment & Climate, Education & Training, and Agriculture & Food Security. All notices are published for United Kingdom. Notices are distributed via Public Contracts Scotland and UK FTS - Find a Tender Service. Most recent publication: June 17, 2026.

Frequently asked questions about this tender

Where will the contract be performed?

The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit UK FTS - Find a Tender Service to access the full notice, required documents, and submission instructions. Quote reference 046916-2026 when communicating with the contracting authority.

Is this tender still open?

No — the contract has already been awarded to Ventrata. The award notice is archived on BidsFactory for transparency and market intelligence.

Who is the contracting authority?

This notice was issued by Historic Environment Scotland in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

How much was the contract awarded for?

Ventrata was awarded the contract for £1,248,280. The figure reflects the value disclosed by the contracting authority in the award notice.