Customer Immersion Programme (2025 - 28)
About This Opportunity
Customer Immersion Programme — services contract awarded in United Kingdom by H M Revenue & Customs. Awarded to DISCOVERY RESEARCH LIMITED (GBP 135K, Nov 2025).
This is a services contract in the information and communication technology, construction and civil works and Research sectors, with a focus on Buildings. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums, with an estimated budget of GBP 135,000.
Published through UK Contracts Finder, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
The Customer Immersion Programme within CPD has responsibility for planning and driving forward customer understanding. Immersion being seen as integral to the HMRC design process. CPD SLT are championing all teams to utilise the insight immersion can bring. We aim to build on the expansion of the immersion programme a senior levels including DDS and DGS. Customer Immersion has been identified as an essential part of the initial approach to building capability, empathy and understanding in our staff.. CPV: Research services (73110000). Procedure: Other - Direct Award. Suitable for SMEs
Data provenance
This notice is sourced from UK Contracts Finder and was originally published on November 24, 2025. Last refreshed 8 days ago. Reference: CW104055. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About H M REVENUE & CUSTOMS
H M REVENUE & CUSTOMS has issued 146 procurement notices on BidsFactory, including 0 currently open and 146 awarded contracts. Activity concentrates in Information & Communication Technology, Education & Training, and General Supplies & Services. All notices are published for United Kingdom. Notices are distributed via UK Contracts Finder. Most recent publication: June 16, 2026.
Frequently asked questions about this tender
What type of contract is this?
This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
How much was the contract awarded for?
DISCOVERY RESEARCH LIMITED was awarded the contract for £135,000. The figure reflects the value disclosed by the contracting authority in the award notice.
Where will the contract be performed?
The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit UK Contracts Finder to access the full notice, required documents, and submission instructions. Quote reference CW104055 when communicating with the contracting authority.
Is this tender still open?
No — the contract has already been awarded to DISCOVERY RESEARCH LIMITED. The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by H M REVENUE & CUSTOMS in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
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