Hiring a Firm for Grevance Handling Help Desk
About This Opportunity
Contract Award | Project: Social Protection Project | Method: Request for Quotations | Ref: LK-WBB-431409-NC-RFQ
This is a services contract in the finance and banking and Social Protection sectors. Located in Sri Lanka, Asia, this opportunity is open to firms and consortiums.
Published through WB - World Bank, a multilateral development bank that follows standardized international procurement guidelines. Projects funded by multilateral institutions are generally open to international bidders from eligible member countries for services in the finance and banking sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
Contract Award
Project:P178973-Social Protection Project
Loan/Credit/TF Info:IDA-73630
Bid/Contract Reference No:LK-WBB-431409-NC-RFQ
Procurement Method:RFQ-Request for Quotations
Scope of Contract:Hiring a Firm for Frievance Handling Help Desk
Notice Version No:0
(YYYY/MM/DD)
2025/01/23
1 Year(s)
No 46, Vauhaull Street, Colombo 02
Country: Sri Lanka
LKR 13089600.00
Evaluated Bid Price
LKR 13089600.00
LKR 13089600.00
Data provenance
This notice is sourced from WB - World Bank and was originally published on April 2, 2026. Last refreshed 143 days ago. Reference: OP00436232. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Social Protection Project
Social Protection Project has issued 28 procurement notices on BidsFactory, including 0 currently open and 24 awarded contracts. Activity concentrates in Infrastructure, Transport & Logistics, and Information & Communication Technology. All notices are published for Sri Lanka. Notices are distributed via WB - World Bank. Most recent publication: October 27, 2026.
Frequently asked questions about this tender
Who is the contracting authority?
This notice was issued by Social Protection Project in Sri Lanka. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Finance & Banking sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
How much was the contract awarded for?
BELLVANTAGE was awarded the contract for $13,089,600. The figure reflects the value disclosed by the contracting authority in the award notice.
Where will the contract be performed?
The contract is for delivery in Sri Lanka. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit WB - World Bank to access the full notice, required documents, and submission instructions. Quote reference OP00436232 when communicating with the contracting authority.
Is this tender still open?
No — the contract has already been awarded to BELLVANTAGE. The award notice is archived on BidsFactory for transparency and market intelligence.
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