Tenders/ITT265 - IT Service Management

ITT265 - IT Service Management

Sunshine Coast Council

Published: Oct 16, 2026

Updated: Oct 17, 2026

About This Opportunity

This is a services contract in the information and communication technology sector, with a focus on Software. Located in Australia, Pacific & Oceania, this opportunity is open to firms and consortiums.

Published through VendorPanel Public Tenders, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

Sunshine Coast Council is seeking to implement a modern, integrated ITSM platform to replace the current service management environment and provide a scalable foundation for improved technology service delivery. The project will initially focus on delivering a Minimum Viable Product (MVP) for core ITSM capabilities, including incident, request, change, problem, knowledge, service catalogue, service level management and reporting. The solution must also provide a clear pathway to expand into Enterprise Service Management (ESM), Software Asset Management (SAM), Configuration Management Database (CMDB) capability and controlled IT documentation management. The project is intended to improve service visibility, process consistency, user experience, operational reporting, asset and configuration intelligence, and Council’s ability to manage technology services in a controlled, sustainable and continuously improving manner. The objectives of this procurement are to: • Replace Council’s incumbe...

Data provenance

This notice is sourced from VendorPanel Public Tenders and was originally published on October 16, 2026. Last refreshed today. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Sunshine Coast Council

Sunshine Coast Council has issued 36 procurement notices on BidsFactory, including 8 currently open and 0 awarded contracts. Activity concentrates in Construction & Civil Works, Governance & Public Administration, and Architecture & Engineering Services. All notices are published for Australia. Notices are distributed via VendorPanel Public Tenders. Most recent publication: October 16, 2026.

Frequently asked questions about this tender

Where will the contract be performed?

The contract is for delivery in Australia. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit VendorPanel Public Tenders to access the full notice, required documents, and submission instructions provided by the contracting authority.

Who is the contracting authority?

This notice was issued by Sunshine Coast Council in Australia. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.