MHCLG Contact Centre First Line Support Services

Ministry of Housing, Communities and Local Government

Published: Oct 29, 2025

Updated: Jun 17, 2026

Source: uk_contracts_finder

This tender has been awarded

Awarded to XBP Europe Limited — £12,000,000

Browse open Information & Communication Technology tenders in United Kingdom

About This Opportunity

Award by Ministry of Housing (United Kingdom, ICT & digital): MHCLG Contact Centre First Line Support. Awarded to XBP Europe Limited (GBP 12.0M, Oct 2025).

This is a services contract in the information and communication technology sector, with a focus on IT support and Cloud Services. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums, with an estimated budget of GBP 12.0 million.

Published through UK Contracts Finder, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.

Description

This contract has already been awarded and is being published for transparency purposes.

Outsourced cloud contact centre as a service, with associated back office and case management solutions.. CPV: IT services: consulting, software development, Internet and support (72000000). Procedure: Call-off from a framework agreement. Suitable for SMEs

Data provenance

This notice is sourced from UK Contracts Finder and was originally published on October 29, 2025. Last refreshed 8 days ago. Reference: CPD4130014. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Ministry of Housing, Communities and Local Government

Ministry of Housing, Communities and Local Government has issued 26 procurement notices on BidsFactory, including 0 currently open and 26 awarded contracts. Activity concentrates in Information & Communication Technology, Education & Training, and Consulting. All notices are published for United Kingdom. Notices are distributed via UK Contracts Finder. Most recent publication: June 17, 2026.

Frequently asked questions about this tender

How can I submit a bid?

Visit UK Contracts Finder to access the full notice, required documents, and submission instructions. Quote reference CPD4130014 when communicating with the contracting authority.

Is this tender still open?

No — the contract has already been awarded to XBP Europe Limited. The award notice is archived on BidsFactory for transparency and market intelligence.

Who is the contracting authority?

This notice was issued by Ministry of Housing, Communities and Local Government in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

How much was the contract awarded for?

XBP Europe Limited was awarded the contract for £12,000,000. The figure reflects the value disclosed by the contracting authority in the award notice.

Where will the contract be performed?

The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.