Mystery Shopping at Household Waste Recycling Centre (HWRC's)
About This Opportunity
Award by Kent County Council (United Kingdom, environment & climate): Mystery Shopping at Household Waste. Awarded to Mystery Shoppers Ltd (GBP 160K, Mar 2026).
This is a services contract in the environment and climate, information and communication technology and health and medical services sectors, with a focus on Waste Management. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums.
Published through UK FTS - Find a Tender Service, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the environment and climate sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
KCC has the statutory responsibility to provide a Household Waste Recycling Centre (HWRC) service to residents, of which we currently have 19 in Kent. The HWRCs are for the disposal of household waste and accept a wide range of materials. Trade waste is accepted at a number of sites.
Mystery shopping has proven to be an effective tool for independently assessing the quality of service delivery, identifying areas for improvement, identifying health and safety issues, informing staff training, operational decisions and maintaining site cleanliness at each of the HWRC’s.
KCC requires a contract for Mystery Shopping at Household Waste Recycling Centres (HWRCs) for a period of 36 months from May 2026 to April 2029 , with the option of an additional 12 month extension if required.
The supplier must have the following as a minimum:
•Capacity – the supplier must have the capacity to undertake four monthly visits to each of the 19 sites across Kent.
•Personnel – the supplier must have sufficient personnel resources to ensure the Mystery Shopper are not recognised by HWRC staff.
•Data Storage – the suppliers must have the ability to store the data it collects.
•Monthly Reporting – the supplier must have the ability to provide monthly reporting to the Council on the results of its surveys.
Data provenance
This notice is sourced from UK FTS - Find a Tender Service and was originally published on March 24, 2026. Last refreshed 5 days ago. Reference: 026574-2026. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Kent County Council
Kent County Council has issued 186 procurement notices on BidsFactory, including 27 currently open and 128 awarded contracts. Activity concentrates in Governance & Public Administration, Health & Medical, and Education & Training. All notices are published for United Kingdom. Notices are distributed via UK FTS - Find a Tender Service and UK Contracts Finder. Most recent publication: June 17, 2026.
Frequently asked questions about this tender
How much was the contract awarded for?
Mystery Shoppers Ltd was awarded the contract for £160,000. The figure reflects the value disclosed by the contracting authority in the award notice.
Where will the contract be performed?
The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit UK FTS - Find a Tender Service to access the full notice, required documents, and submission instructions. Quote reference 026574-2026 when communicating with the contracting authority.
Is this tender still open?
No — the contract has already been awarded to Mystery Shoppers Ltd. The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by Kent County Council in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Environment & Climate sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
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