NCC1374 Contact Centre Telephony
About This Opportunity
Award by Northumberland County Council (United Kingdom, ICT & digital): NCC1374 Contact Centre. Awarded to Amazon Web Services EMEA Sarl (GBP 382K, Oct 2025).
This is a services contract in the information and communication technology sector, with a focus on Software and Enterprise Systems. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums, with an estimated budget of GBP 382,118.
Published through UK Contracts Finder, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
This product allows us access to the Telephony Platform to enable services to handle customer queries.. CPV: Customer Relation Management software package (48445000). Procedure: Other - Direct Award
Data provenance
This notice is sourced from UK Contracts Finder and was originally published on October 28, 2025. Last refreshed 10 days ago. Reference: OPEN28102025095644. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Northumberland County Council
Northumberland County Council has issued 124 procurement notices on BidsFactory, including 5 currently open and 109 awarded contracts. Activity concentrates in Information & Communication Technology, Governance & Public Administration, and Construction & Civil Works. All notices are published for United Kingdom. Notices are distributed via UK Contracts Finder and UK FTS - Find a Tender Service. Most recent publication: June 18, 2026.
Frequently asked questions about this tender
Who is the contracting authority?
This notice was issued by Northumberland County Council in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
How much was the contract awarded for?
Amazon Web Services EMEA Sarl was awarded the contract for £382,118. The figure reflects the value disclosed by the contracting authority in the award notice.
Where will the contract be performed?
The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit UK Contracts Finder to access the full notice, required documents, and submission instructions. Quote reference OPEN28102025095644 when communicating with the contracting authority.
Is this tender still open?
No — the contract has already been awarded to Amazon Web Services EMEA Sarl. The award notice is archived on BidsFactory for transparency and market intelligence.
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