NCC1797 Case Management System

Northumberland County Council

Published: May 5, 2026

Updated: Jun 19, 2026

Source: uk_contracts_finder

This tender has been awarded

Awarded to IKEN Business Ltd — £135,000

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About This Opportunity

Award notice from Northumberland County Council (United Kingdom) — NCC1797 Case Managem. ICT & digital. Awarded to IKEN Business Ltd (GBP 135K, Mar 2026).

This is a services contract in the information and communication technology sector. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums, with an estimated budget of GBP 135,000.

Published through UK Contracts Finder, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.

Description

NCC requires a Case Management system which consists of centralised access to case files, documents, and templates.
Workflows: Automated processes that streamline high-volume tasks (e.g., prosecutions, safeguarding, planning) these would revert to manual input, requiring significant additional staffing.
HMCTS Common Platform Integration: Mandatory digital case management for criminal proceedings would demand repeated manual data entry unless Application Programming Interfaces (APIs) which are available in Iken Cloud are implemented

A current Desktop case management system is being used by the Council's Legal Services section includes close integration with Microsoft's Outlook desktop however this version is no longer supported and therefore it is critical for NCC to move over to the cloud version.

The move from on-premise desktop to a cloud-based solution represents a change in working practices which supports secure access to Iken from anywhere with an internet connection. Iken Cloud would eliminate the dependency on a Virtual Private Network (VPN) connection, ensuring uninterrupted access to the system and enhancing resilience and accessibility for hybrid/remote working. CPV: Software package and information systems (48000000). Procedure: Call-off from a framework agreement. Suitable for SMEs

Data provenance

This notice is sourced from UK Contracts Finder and was originally published on May 5, 2026. Last refreshed 6 days ago. Reference: OPEN25032026123447. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Northumberland County Council

Northumberland County Council has issued 124 procurement notices on BidsFactory, including 5 currently open and 109 awarded contracts. Activity concentrates in Information & Communication Technology, Governance & Public Administration, and Construction & Civil Works. All notices are published for United Kingdom. Notices are distributed via UK Contracts Finder and UK FTS - Find a Tender Service. Most recent publication: June 18, 2026.

Frequently asked questions about this tender

Who is the contracting authority?

This notice was issued by Northumberland County Council in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

How much was the contract awarded for?

IKEN Business Ltd was awarded the contract for £135,000. The figure reflects the value disclosed by the contracting authority in the award notice.

Where will the contract be performed?

The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit UK Contracts Finder to access the full notice, required documents, and submission instructions. Quote reference OPEN25032026123447 when communicating with the contracting authority.

Is this tender still open?

No — the contract has already been awarded to IKEN Business Ltd. The award notice is archived on BidsFactory for transparency and market intelligence.