Operator Console
About This Opportunity
ICT & digital services contract awarded in United Kingdom: Operator Console. By National Energy System Operator Limited. Awarded to PROAV LIMITED (GBP 2.5M.
This is a services contract in the information and communication technology sector, with a focus on IT support. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums.
Published through UK FTS - Find a Tender Service, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
Design, Implementation and Support of the
Operator Console solution as per the below:
• Provision of a detailed solution design including the following components:
• Operator Console desktop
• 'Single pane of glass' display across monitors plus a
touchscreen & stylus-enabled display sitting at the tabletop level
• Seamless interaction and interoperability across a wide range of applications
and networks within the 'single pane of glass' concept
• No physical KVM or manual display-switching; the solution must be compatible
with a single keyboard/mouse
• Configurable role-based and user-based personalization of display layouts
• Retention of existing physical telephony with capability to migrate to soft client,
with the necessary headset connection at each console
• Network connectivity as required within console, between consoles and from
consoles to comms-room sources.
• Design patterns to support extensibility of the solution onto additional desks or
to additional control rooms at a future date
• Implementation of Operator Console solution:
• Deployment of desktop infrastructure (e.g. keyboard, mouse, displays,
controllers, networking) onto existing ENCC physical desktops.
• Deployment of end-user compute and associated hardware. This may be
deployed under the control room desks or racked in a comms room
environment, and we would like to explore both options as part of this RFP.
• Deployment of highly-resilient connectivity between consoles and compute
infrastructure (utilising existing networking suppliers).
Strictly Confidential
4
• Implementation of the console across 3 sites: Control Room 1, Control Room 2
and the Control Training Unit.
Please note that Control Room 1 and the Control
Training Unit are at the same physical site, but different building areas, and
Control Room 2 is at a separate physical site.
• Early Life Support (ELS) period during the first 12 weeks following the project golive OR until agreed exit criteria are satisfied
• Support of Operator Console solution
• Provision of second-line support, on an 8-year time horizon as per the
Agreement stated below.
• 24-hour operational support including on-site response where required
Design, Implementation and Support of the
Operator Console solution as per the below:
• Provision of a detailed solution design including the following components:
• Operator Console desktop
• 'Single pane of glass' display across monitors plus a
touchscreen & stylus-enabled display sitting at the tabletop level
• Seamless interaction and interoperability across a wide range of applications
and networks within the 'single pane of glass' concept
• No physical KVM or manual display-switching; the solution must be compatible
with a single keyboard/mouse
• Configurable role-based and user-based personalization of display layouts
• Retention of existing physical telephony with capability to migrate to soft client,
with the necessary headset connection at each console
• Network connectivity as required within console, between consoles and from
consoles to comms-room sources.
• Design patterns to support extensibility of the solution onto additional desks or
to additional control rooms at a future date
• Implementation of Operator Console solution:
• Deployment of desktop infrastructure (e.g. keyboard, mouse, displays,
controllers, networking) onto existing ENCC physical desktops.
• Deployment of end-user compute and associated hardware. This may be
deployed under the control room desks or racked in a comms room
environment, and we would like to explore both options as part of this RFP.
• Deployment of highly-resilient connectivity between consoles and compute
infrastructure (utilising existing networking suppliers).
Strictly Confidential
4
• Implementation of the console across 3 sites: Control Room 1, Control Room 2
and the Control Training Unit.
Please note that Control Room 1 and the Control
Training Unit are at the same physical site, but different building areas, and
Control Room 2 is at a separate physical site.
• Early Life Support (ELS) period during the first 12 weeks following the project go live OR until agreed exit criteria are satisfied
• Support of Operator Console solution
• Provision of second-line support, on an 8-year time horizon as per the
Agreement stated below.
• 24-hour operational support including on-site response where required
Data provenance
This notice is sourced from UK FTS - Find a Tender Service and was originally published on February 24, 2026. Last refreshed 4 days ago. Reference: 016455-2026. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About NATIONAL ENERGY SYSTEM OPERATOR LIMITED
NATIONAL ENERGY SYSTEM OPERATOR LIMITED has issued 27 procurement notices on BidsFactory, including 12 currently open and 13 awarded contracts. Activity concentrates in Governance & Public Administration, Information & Communication Technology, and Urban Development & Housing. All notices are published for United Kingdom. Notices are distributed via UK FTS - Find a Tender Service and UK Contracts Finder. Most recent publication: June 18, 2026.
Frequently asked questions about this tender
How can I submit a bid?
Visit UK FTS - Find a Tender Service to access the full notice, required documents, and submission instructions. Quote reference 016455-2026 when communicating with the contracting authority.
Is this tender still open?
No — the contract has already been awarded to PROAV LIMITED. The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by NATIONAL ENERGY SYSTEM OPERATOR LIMITED in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
How much was the contract awarded for?
PROAV LIMITED was awarded the contract for £2,540,037. The figure reflects the value disclosed by the contracting authority in the award notice.
Where will the contract be performed?
The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
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