Out of Hours Contact Centre Service
This tender has been awarded
The contracting authority has selected an awardee for this tender.
About This Opportunity
THE Guinness Partnership Limited United Kingdom: Out of Hours Contact Centre Service. Services contract awarded, healthcare. Published 2026.
This is a services contract in the health and medical services, information and communication technology and humanitarian aid sectors. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums.
Published through UK FTS - Find a Tender Service, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the health and medical services sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
The Guinness Partnership Limited (Guinness) and all of our subsidiaries have a requirement for a supplier to provide a contact centre service outside of the operating hours of our in house contact centre. The service is required to offer our residents 24/7/365 access to a telephone service in an emergency situation with immediate risk to health and safety. The out of hours service is required during the hours of 8pm to 8am Monday to Friday and from 8pm on Friday through to 8am on Monday and includes all public holidays. The supplier will also be required to provide cover during normal working hours in the event that Guinness are unable to take calls.
It is possible during the contract that the supplier will be expected to use other forms of communication for example email and web chat
Data provenance
This notice is sourced from UK FTS - Find a Tender Service and was originally published on April 15, 2026. Last refreshed 3 days ago. Reference: 034200-2026. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About THE GUINNESS PARTNERSHIP LIMITED
THE GUINNESS PARTNERSHIP LIMITED has issued 42 procurement notices on BidsFactory, including 3 currently open and 35 awarded contracts. Activity concentrates in Governance & Public Administration, General Supplies & Services, and Information & Communication Technology. All notices are published for United Kingdom. Notices are distributed via UK FTS - Find a Tender Service and UK Contracts Finder. Most recent publication: June 11, 2026.
Frequently asked questions about this tender
Is this tender still open?
No — the contracting authority has selected an awardee for this notice. The record is kept for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by THE GUINNESS PARTNERSHIP LIMITED in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Health & Medical sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
Where will the contract be performed?
The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit UK FTS - Find a Tender Service to access the full notice, required documents, and submission instructions. Quote reference 034200-2026 when communicating with the contracting authority.
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