Tenders/Request for Information - Digital Telephony

Request for Information - Digital Telephony

Scottish Government

Published: Aug 7, 2026

Updated: Aug 7, 2026

About This Opportunity

This is a services contract in the information and communication technology sector, with a focus on Network Infrastructure, Telecommunications and Cloud Services. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums.

Published through Public Contracts Scotland, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This is an advance notice — the formal tender is expected to be published shortly. Interested parties can use this time to prepare documentation and identify potential partners.

Description

The purpose of this RFI is to gather information on market capabilities and solutions for a forthcoming procurement exercise, to supply a Digital Telephony Service to Scottish General Practitioner (GP) Practices. This RFI is not a call for competition and does not form part of any evaluation or award process. Thank you for registering an interest in this exercise. We are exploring options for digital telephony across all Scottish GP Practices. The Scottish Government's Primary Care Directorate is seeking to support General Practices across Scotland in the adoption of advanced cloud-based telephony solutions. This will improve patient access, enhance practice resilience and support modern ways of working, including remote and flexible service delivery. Suppliers are invited to demonstrate how their solutions can meet the needs of General Practice, align with the requirements set out in the Advanced Telephony Guidance, and support the transition from legacy analogue services ahead of the UK-wide PSTN switch-off in January 2027. We are asking all interested suppliers to complete this RFI questionnaire with responses to the requirements outlined below. The instructions for completing the surveys and the questions can be found below. This will help us to understand the market in terms of capabilities and technology, and potential approaches to delivering a digital telephony solution.

Data provenance

This notice is sourced from Public Contracts Scotland and was originally published on August 7, 2026. Last refreshed today. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Scottish Government

Scottish Government has issued 755 procurement notices on BidsFactory, including 115 currently open and 299 awarded contracts. Activity concentrates in Information & Communication Technology, Architecture & Engineering Services, and General Supplies & Services. All notices are published for United Kingdom. Notices are distributed via Public Contracts Scotland and UK FTS - Find a Tender Service. Most recent publication: August 7, 2026.

Frequently asked questions about this tender

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit Public Contracts Scotland to access the full notice, required documents, and submission instructions provided by the contracting authority.

Who is the contracting authority?

This notice was issued by Scottish Government in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.