Infogérance de l'infrastructure et des postes de travail informatiques de l'ONERA

This tender, issued by the Office National d'Études et de Recherches Aérospatiales (ONERA) in France, seeks comprehensive IT infrastructure and workstation management services. ONERA, a leading European aerospace research organization, requires a qualified provider to ensure the optimal functioning, security, and evolution of its IT environment.

The scope of this procurement encompasses the outsourcing of IT infrastructure management, which typically includes servers, networks, storage, and associated hardware and software. It also extends to the management of end-user workstations, covering their deployment, maintenance, support, and lifecycle management. Bidders are expected to demonstrate robust capabilities in service delivery, incident management, problem resolution, and change management, adhering to industry best practices and relevant ITIL frameworks. Security will be a paramount concern, necessitating comprehensive cybersecurity measures, data protection, and compliance with French and European regulations.

Potential service providers will likely need to detail their proposed service levels, technical expertise, and experience in managing complex IT environments within large research or governmental organizations. The tender will evaluate proposals based on technical merit, service quality, and commercial terms, aiming to secure a partner capable of delivering reliable and efficient IT support that enables ONERA's critical research and development activities. This represents a significant opportunity for IT service providers with a strong track record in the French and European markets.