Contact Centre Telephony Solution (662-AHL) - AWARD

Alliance Homes

Published: Sep 26, 2025

Updated: Jun 20, 2026

Source: uk_contracts_finder

This tender has been awarded

Awarded to Maintel Europe Ltd — €673,667

Browse open Information & Communication Technology tenders in United Kingdom

About This Opportunity

Award by Alliance Homes (United Kingdom, ICT & digital): Contact Centre Telephony Solution (662-AHL). Awarded to Maintel Europe Ltd (EUR 674K, Jul 2025).

This is a services contract in the information and communication technology sector, with a focus on Telecommunications and IT support. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums.

Published through UK Contracts Finder, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.

Description

This procurement is for the provision of services related to a contact centre telephony solution for customers of our services within the North Somerset and surrounding areas such as Bristol, South Gloucestershire, Bath and North East Somerset, Sedgemoor local / unitary authorities and also in the Swindon area (such as SN1 to SN5, SN25 and SN26 postcodes). The main office location of AHG is in Portishead, North Somerset.
This tender is issued by NSAH (Alliance Homes) Ltd, known as 'The Alliance Homes Group'. This tender and any resulting contract may be utilised by any member or future member of the Alliance Homes Group, or by any shared services or partnership arrangement or group of which a member of the Alliance Homes Group is currently or in the future a member of, or by any members current or future of such an arrangement or group.

This procurement is being tendered in accordance with the Restricted Procedure of The Public Contracts Regulations 2015 ("PCR 2015") and as such will comprise of two stages. The intention is that the top five scoring Potential Providers at the Selection Stage will be invited to submit a full tender.
The duration of the resulting contract will be the period of implementation to go-live of the portal (duration to be confirmed) plus four years from the date of go-live. Beyond this there will also be the possibility of one further extension of two years.
AHG intends on announcing an outcome to the Invitation to Tender (ITT) on 30th May 2025 with the new telephony system to go live on 1st March 2026.. CPV: Telecommunications services (64200000). Procedure: Restricted procedure. Suitable for SMEs

Data provenance

This notice is sourced from UK Contracts Finder and was originally published on September 26, 2025. Last refreshed 5 days ago. Reference: IT-325-185-SYSTEM 00000185 - AWARD. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

Frequently asked questions about this tender

How much was the contract awarded for?

Maintel Europe Ltd was awarded the contract for €673,667. The figure reflects the value disclosed by the contracting authority in the award notice.

Where will the contract be performed?

The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit UK Contracts Finder to access the full notice, required documents, and submission instructions. Quote reference IT-325-185-SYSTEM 00000185 - AWARD when communicating with the contracting authority.

Is this tender still open?

No — the contract has already been awarded to Maintel Europe Ltd. The award notice is archived on BidsFactory for transparency and market intelligence.

Who is the contracting authority?

This notice was issued by Alliance Homes in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.